I'm having trouble saving a Storyline project - I get an error message which states that the project file is being used by another process. Save as... does the same thing. It still publishes ok.
I have that same issue. If I do a Save As, it gives me the "it's being used" message. The crazy thing is if I close the file without saving, it still saves the information. What I've gotten into the habit of doing is doing a Save As, closing the file, then opening it again from the recent documents.
Magnus asked me if I was working off a network. That may be the issue. My company is set up where we almost always work off anetwork drive. Even if we are working off our C: it is being mirrored onsomething called our H: drive. This allows us to be able to log in anywhere andaccess our desktop and other files, but the file path for anything created inStoryline is H:\... and not C:\.
Just going to throw my 2 cents in on this one. I know it is always recommended that we work off of (and publish to) local drives (C: for example) but in today's corporate world this isn't always allowed. I have had to jump through significant hoops to get my IT team to allow me write access to my work laptop's hard drive because our company mandate is to ALWAYS write to only our personal network drive, shared drive, or SharePoint site. I had to write a business case when we first started using Articulate Studio so myself and my fellow developer could write to our C: drives.
Now that online, cloud storage is becoming more and more the norm, and users work off of many different computers, it would be really valuable for products like Storyline to be stable enough to work on network drives.
To be fair, this isn't just Articulate. I was told by an Adobe support person (yes, they do exist) that for Captivate they recommend the same thing.
Not meaning to rant - I LOVE Storyline - and will continue to use it no matter where I have to save! It just would be nice to have a bit more flexibility.
We have a lot of users that work from a network drive in Storyline. However, if you do have issues in your network environment, we recommend that you work from your local hard drive.
Thanks Brian - I've tried working off of the network in the past and there were issues. I really wasn't trying to be negative at all but re-reading my post it does sound a bit harsh! I want to avoid having saving issues which is why I continue to heed advice and work off of local drives. Now that I've won the fight with my IT department I can do that.
Thank you for replying and for always listening to customers! We appreciate it!
Thanks Brian - I've tried working off of the network in the past and there were issues. I really wasn't trying to be negative at all but re-reading my post it does sound a bit harsh! I want to avoid having saving issues which is why I continue to heed advice and work off of local drives. Now that I've won the fight with my IT department I can do that.
Thank you for replying and for always listening to customers! We appreciate it!
Leah
Hi Leah,
We fixed a number of issues during the beta cycle specifically for working in Storyline on a network. Thus, if you've had issues with our products in the past, feel free to test it out. If you do run into issues, I'd recommend working from a local hard drive (which you currently do anyways).
Can you tell me if you always get this message when you try to save to your network?
Hi Magnus,
No - the first couple of times it seemed to save to the network ok. Unfortunately my C drive is locked out at work which is why I was hoping it might work with the network drive.
As I mentioned I can save to USB stick then transfer across to the network drive, but it's an extra step I'd like to avoid!
11 Replies
Hi Roddy,
I apologize for the issue that you're having. Would you mind submitting a support case so that we can take a closer look at the issue?
http://www.articulate.com/support/contact/submit.php
If you can, also include a screenshot of the error message.
Will do - thanks Brian
Just in case this could help someone else, the problem was with saving to a network drive. Saving to a USB stick worked.
I have that same issue. If I do a Save As, it gives me the "it's being used" message. The crazy thing is if I close the file without saving, it still saves the information. What I've gotten into the habit of doing is doing a Save As, closing the file, then opening it again from the recent documents.
Magnus asked me if I was working off a network. That may be the issue. My company is set up where we almost always work off anetwork drive. Even if we are working off our C: it is being mirrored onsomething called our H: drive. This allows us to be able to log in anywhere andaccess our desktop and other files, but the file path for anything created inStoryline is H:\... and not C:\.
Roddy,
Can you tell me if you always get this message when you try to save to your network?
Just going to throw my 2 cents in on this one. I know it is always recommended that we work off of (and publish to) local drives (C: for example) but in today's corporate world this isn't always allowed. I have had to jump through significant hoops to get my IT team to allow me write access to my work laptop's hard drive because our company mandate is to ALWAYS write to only our personal network drive, shared drive, or SharePoint site. I had to write a business case when we first started using Articulate Studio so myself and my fellow developer could write to our C: drives.
Now that online, cloud storage is becoming more and more the norm, and users work off of many different computers, it would be really valuable for products like Storyline to be stable enough to work on network drives.
To be fair, this isn't just Articulate. I was told by an Adobe support person (yes, they do exist) that for Captivate they recommend the same thing.
Not meaning to rant - I LOVE Storyline - and will continue to use it no matter where I have to save! It just would be nice to have a bit more flexibility.
Thanks for listening!
Leah
Hi Leah,
We have a lot of users that work from a network drive in Storyline. However, if you do have issues in your network environment, we recommend that you work from your local hard drive.
Thanks Brian - I've tried working off of the network in the past and there were issues. I really wasn't trying to be negative at all but re-reading my post it does sound a bit harsh! I want to avoid having saving issues which is why I continue to heed advice and work off of local drives. Now that I've won the fight with my IT department I can do that.
Thank you for replying and for always listening to customers! We appreciate it!
Leah
Hi Leah,
We fixed a number of issues during the beta cycle specifically for working in Storyline on a network. Thus, if you've had issues with our products in the past, feel free to test it out. If you do run into issues, I'd recommend working from a local hard drive (which you currently do anyways).
Hi Magnus,
No - the first couple of times it seemed to save to the network ok. Unfortunately my C drive is locked out at work which is why I was hoping it might work with the network drive.
As I mentioned I can save to USB stick then transfer across to the network drive, but it's an extra step I'd like to avoid!
Thanks,
Roddy
Glad it wasn't just me. I was able to save to the network drive for the first few days then nada. So... save locally and then copied to network drive.
I looooove Storyline, but this is a little sucky.
This discussion is closed. You can start a new discussion or contact Articulate Support.