Storyline says file is "being used by another process", forces me to save-as constantly and then re-saved 3 versions...help!

For probably 6 months now, when I hit "save" on Storyline 360 files to save to my desktop, Storyline will do the following:

- Start to save

- Flash an error message that the file is being used by another process

- Force me to save-as

- Then it will save 3 versions of the same file with slightly different naming conventions. 

This happens probably 70% of the time I hit save. I am up to date on my software updates and have twice tried uninstalling and re-installing the software. I'm worried that this issue may also be the source of some problems I'm having in a very long file that has tons of voice-over files and 2 random audio files are not playing all the way through. 

Any advice on fixing this? 

Alex 

4 Replies
Lauren Connelly

Hi Alexandra!

This specific error message is to alert you that the file is open somewhere else! This could be in Storyline or even in a backup environment like a cloud drive. I suggest disabling the automatic backup, and try saving to a local folder. This shouldn't alert an error message.

The easiest and quickest way to fix this is by saving the files to your local drive and manually creating a copy to save to a cloud drive. 

Are you files automatically uploaded or saved to a cloud drive? If so, I'd recommend backing up files manually.

Scott Kasayulie

Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:

Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.

It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives. 

Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.

Scott Kasayulie

Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:

Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.

It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives. 

Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.