For probably 6 months now, when I hit "save" on Storyline 360 files to save to my desktop, Storyline will do the following:
- Start to save
- Flash an error message that the file is being used by another process
- Force me to save-as
- Then it will save 3 versions of the same file with slightly different naming conventions.
This happens probably 70% of the time I hit save. I am up to date on my software updates and have twice tried uninstalling and re-installing the software. I'm worried that this issue may also be the source of some problems I'm having in a very long file that has tons of voice-over files and 2 random audio files are not playing all the way through.
This specific error message is to alert you that the file is open somewhere else! This could be in Storyline or even in a backup environment like a cloud drive. I suggest disabling the automatic backup, and try saving to a local folder. This shouldn't alert an error message.
The easiest and quickest way to fix this is by saving the files to your local drive and manually creating a copy to save to a cloud drive.
Are you files automatically uploaded or saved to a cloud drive? If so, I'd recommend backing up files manually.
Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:
Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.
It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives.
Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.
Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:
Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.
It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives.
Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.
Hello Scott and welcome to E-Learning Heroes. 😊
I appreciate you chiming in to share your solution with the community.
We certainly recommend working locally and not on a network drive. It sounds like you may have been running into an issue with an automatic backup as Lauren mentioned above.
I've encountered the same issue as Scott, the file says, "being used by another process" and asks me to "Save As." I have been closing that window and hitting save again and using "Overwrite," It's able to save the file, but I get duplicates for the file at the same time. This also only works for a few hours until I get the "being used by another process" message again.
The file is not synch to OneDrive, I have all my Storyline files save in a folder locally that doesn't synch to OneDrive at all, this was created and verified by our IT.
Is there a solution to this? It's tiresome to have to overwrite it and delete all the duplicate files; been doing it for the last three weeks. Thank you!
Thank you for sharing the details of what you're experiencing! You took the right steps by ensuring your files are stored on your local drive, and I'm sorry this error is still lingering!
I see that you've already opened a support case. Great move! You're in excellent hands working one-on-one with our support engineers and should be hearing from them shortly!
We can continue this conversation over in your support case to keep all information in one spot.
6 Replies
Hi Alexandra!
This specific error message is to alert you that the file is open somewhere else! This could be in Storyline or even in a backup environment like a cloud drive. I suggest disabling the automatic backup, and try saving to a local folder. This shouldn't alert an error message.
The easiest and quickest way to fix this is by saving the files to your local drive and manually creating a copy to save to a cloud drive.
Are you files automatically uploaded or saved to a cloud drive? If so, I'd recommend backing up files manually.
Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:
Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.
It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives.
Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.
Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:
Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.
It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives.
Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.
Hello Scott and welcome to E-Learning Heroes. 😊
I appreciate you chiming in to share your solution with the community.
We certainly recommend working locally and not on a network drive. It sounds like you may have been running into an issue with an automatic backup as Lauren mentioned above.
Good morning,
I've encountered the same issue as Scott, the file says, "being used by another process" and asks me to "Save As." I have been closing that window and hitting save again and using "Overwrite," It's able to save the file, but I get duplicates for the file at the same time. This also only works for a few hours until I get the "being used by another process" message again.
The file is not synch to OneDrive, I have all my Storyline files save in a folder locally that doesn't synch to OneDrive at all, this was created and verified by our IT.
Is there a solution to this? It's tiresome to have to overwrite it and delete all the duplicate files; been doing it for the last three weeks. Thank you!
Hi Marci!
Thank you for sharing the details of what you're experiencing! You took the right steps by ensuring your files are stored on your local drive, and I'm sorry this error is still lingering!
I see that you've already opened a support case. Great move! You're in excellent hands working one-on-one with our support engineers and should be hearing from them shortly!
We can continue this conversation over in your support case to keep all information in one spot.