Storyline SCORM file not consistently communicating quiz scores or completion to the LMS
Jul 29, 2016
Hi everyone, I've seen a few posts about this on other threads, but haven't found one yet where my issue is described, and I'm hoping to get your collective wisdom.
I have a few Storyline modules with graded quizzes published into SCORM 2004 Version 3 (for Cornerstone CSOD). They are set to mark completion using the Results slide, Pass/Fail, where they will be marked as complete whether or not they receive a high enough passing score. I have tested them on cloud.scorm.com and have confirmed the behavior that I expect from each of them - users should be allowed to complete the module even if they get below a 70%.
Here is the issue... Of our users, about 5-10% of them will complete the module and the graded quiz from start to finish, but not receive a score on their transcript or receive a completion on the module. The remaining 90-95% of users see no issue. We have done some troubleshooting with the users, and haven't been able to find a pattern in terms of platform, browser, time of day, etc... Even more confusing is the fact that a number of users (about 6 out of 300) do receive a score in their transcript, yet they do not receive completion credit for the module.
I am very confused about why this is happening to a small percentage of our users... Especially regarding the last piece - if users are receiving a score, shouldn't they also automatically receive completion credit for their module?
We have reached out to the Cornerstone folks about the issue as well, but I would like to get the perspective of others on Storyline. Anyone else experience this or similar issues?
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