If you haven't already, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your Moodle's side?
If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on.
If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
Just uploaded the course. I'm assuming this means that the settings in Storyline needs editing. However, the results slide properties and tracking info seems correct. Any suggestions?
Thanks for testing that out! It looks like the course isn't sending the data from what I can see. Any chance you can sent the file over to us for testing?
You'll be able to attach the .STORY file on the second page of the following form:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
7 Replies
Hi Jay,
If you haven't already, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your Moodle's side?
If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on.
If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
You are so quick to respond! Thanks!
I will try it out in SCORM cloud and see what happens.
Jay
Sounds good, Jay!
Thanks!
Just uploaded the course. I'm assuming this means that the settings in Storyline needs editing. However, the results slide properties and tracking info seems correct. Any suggestions?
Hi Jay,
Thanks for testing that out! It looks like the course isn't sending the data from what I can see. Any chance you can sent the file over to us for testing?
You'll be able to attach the .STORY file on the second page of the following form:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks again, Jay!
Christine
Hey Christine,
It turns out the course tracking works in SCORM cloud (I just needed to launch the course, should've figured that out ).
So, it is definitely a Moodle issue. I wonder why it's not showing up in Moodle.
Thanks again!
Jay
Hi Jay,
Awesome, glad you were able to catch that! Curious to see what the issue may be. If you hear back, please share the details
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.