Storyline Shapes being Cut off

I'm having an issue with the program I wanted to see if anyone else was having as well.

When I draw a shape only the top left quarter is visable. The rest of the shape is blank/invisible.

I first noticed this importing a powerpoint file and was unable  to fix it. I drew new shapes and had the same issue.

Thinking it may have been a file corruption I closed the program and started a new story file but had the same problem.

Has anyone else has this issue or know of a way to fix this?

8 Replies
Christine Hendrickson

Welcome to the community, Lindsay!

I believe this may be an issue with your machine's DPI settings. Please take a look at the information below and see if the suggestions help with the display of your shapes and objects.

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI

If that doesn't help, please make sure you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Let me know if you see any improvement.

Thanks and welcome again!

Ryan Davenport

I'm having this issue now with 360. I have a talk bubble shape, and the little pointer of the shape is cut off with a hard edge about half its length. It appears to be related to the background color, in regards to similar colors of the button states. If I put a colored shape behind it, the bubble appears fine. 

Is this still a DPI issue? Seems like it wouldn't be since the shape functions fine depending on colors. 


Crystal Horn

Hey there, Ryan.  I'm sorry you ran into this issue.  I know bugs aren't fun or cute, so please know that we're paying attention!

I'm going to add this discussion to our documentation so we can update you here with any changes or new information.  Currently, the shadow and glow effects are impacted on caption bubbles.

Craig Ferguson

My office recently upgraded to Windows 10 with high resolution monitors, and I had exactly the same issue as the original poster.

Fortunately, the advice from 5 years ago still works! If you right click on the desktop and choose Display, you can lower the scaling percentage. I've found that Storyline doesn't display correctly on scaling over 125%.