Storyline Shapes being Cut off
Jun 20, 2013
By
Lindsay J
I'm having an issue with the program I wanted to see if anyone else was having as well.
When I draw a shape only the top left quarter is visable. The rest of the shape is blank/invisible.
I first noticed this importing a powerpoint file and was unable to fix it. I drew new shapes and had the same issue.
Thinking it may have been a file corruption I closed the program and started a new story file but had the same problem.
Has anyone else has this issue or know of a way to fix this?
8 Replies
Welcome to the community, Lindsay!
I believe this may be an issue with your machine's DPI settings. Please take a look at the information below and see if the suggestions help with the display of your shapes and objects.
Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
Here's how you can switch to 96 DPI
If that doesn't help, please make sure you're working with local project files:
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Let me know if you see any improvement.
Thanks and welcome again!
The DPI was the issue and I had no idea it could have been one! Thank you so much for the really helpful (and fast) answer to this hiccup.
Hi Lindsay,
You're very welcome! I'm happy to hear that helped :D
Have a great day!
Christine
I'm having this issue now with 360. I have a talk bubble shape, and the little pointer of the shape is cut off with a hard edge about half its length. It appears to be related to the background color, in regards to similar colors of the button states. If I put a colored shape behind it, the bubble appears fine.
Is this still a DPI issue? Seems like it wouldn't be since the shape functions fine depending on colors.
After messing with this for way too long, it appears the shadow is causing the issue. Any shadows on buttons on the right side of the stage, won't fill the entire shadow falling left. From center and falling to the right works just fine.
That's a fun lil bug...
Hey there, Ryan. I'm sorry you ran into this issue. I know bugs aren't fun or cute, so please know that we're paying attention!
I'm going to add this discussion to our documentation so we can update you here with any changes or new information. Currently, the shadow and glow effects are impacted on caption bubbles.
My office recently upgraded to Windows 10 with high resolution monitors, and I had exactly the same issue as the original poster.
Fortunately, the advice from 5 years ago still works! If you right click on the desktop and choose Display, you can lower the scaling percentage. I've found that Storyline doesn't display correctly on scaling over 125%.
Brilliant move to check your DPI settings first, Craig. Thanks for sharing your experience!
If we can be of any other help, please don't hesitate to reach out!
This discussion is closed. You can start a new discussion or contact Articulate Support.