StoryLine Softaware Log In issue

Oct 11, 2019

Hi,


I hope to get some urgent help due to having issues with logging onto the software. It keeps telling me invalid email or password but I can log in fine on the site.

What is stopping me from being able to log onto the software on my laptop?

Thank you,
Adrianna

2 Replies
Ashley Terwilliger-Pollard

Hi Adrianna,

I'm sorry we missed you on Friday, our team was off-site at a skills-building retreat! For urgent help you can always connect with our Support Team 24/7 using this link. 

I took a quick look at your account this AM and didn't spot anything out of the ordinary, so I've gone ahead and opened a support case for you. The team will be in touch soon to gather some more info and work with you one on one! We'll get you back up and running ASAP! 

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