Storyline stopped working....

Hi Julian. Welcome to E-Learning Heroes!

First, if you haven't already, try restarting your machine.

Also, make sure that you're working with local project files.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the problem continues, please try repairing Storyline:

Articulate Support - How to repair Storyline

thanks Christine

I did all of the above, and still same error message. Its only on this one project.

J

Hi J,

Thanks for trying that out. If this is only happening with one project, I'm wondering it if might be an issue with the file. Can you try importing the slides and content from that project into a new, blank Storyline course?

Importing from Another Storyline Project

If that doesn't work, we'd be happy to take a closer look at what's happening. You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks!

it worked!!! thank you so much.

Awesome! Happy to hear it worked!

Have a great Friday, Julian!