I tried to update to the new version of Storyline and in the middle of the install an error message saying "Storyline has encountered a problem and needs to close." after that install stopped and could not be finished. I tried uninstalling storyloine and reinstalling from my original link. I am still getting the same message and cannot run storyline at all. My system is running MS Windows XP version 2002 Service Pack 3.
Before this Storyline had been running on my system without any problem.