Storyline stopped working error message

This is the error from the log:

[0610/104055.665:ERROR:main_delegate.cc(726)] Could not load cef_extensions.pak
[0610/104056.697:ERROR:main_delegate.cc(726)] Could not load cef_extensions.pak
[0610/104057.087:ERROR:child_thread_impl.cc(762)] Request for unknown Channel-associated interface: ui::mojom::GpuMain
[0610/104058.384:ERROR:main_delegate.cc(726)] Could not load cef_extensions.pak

Any solution?

Hello Class Revision,

Thanks for sharing the error that you are experiencing when previewing your course.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

It's happening in all files. I did all possible solution. Updating Visual C++, Dot net, Flash player, re installing storyline.

Thanks for the additional information, Class Revision.

Based on the amount of troubleshooting it sounds like you've already done, I've opened a support case on your behalf so that you can work directly with one of our support engineers.

You should be hearing from someone soon.