Storyline stops working & shuts down?

Dec 12, 2014

Amanda Hiatt
By Amanda Hiatt

Hi,

Lately when I've been working in Storyline, I'll get an error message every 5 minutes or so saying that Storyline stopped working and needs to close.  It's been happening every 5 minutes or so consistently all this week and would happen occasionally (less than once a week) before that.  Here's the problem description and signature:

Description:

  Stopped working

 

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       storyline.exe

  Problem Signature 02:                       1.7.1410.2419

  Problem Signature 03:                       544ab02a

  Problem Signature 04:                       System.Windows.Forms

  Problem Signature 05:                       2.0.0.0

  Problem Signature 06:                       50c29e85

  Problem Signature 07:                       151f

  Problem Signature 08:                       130

  Problem Signature 09:                       System.ObjectDisposedException

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             1033

Does anyone know what could be causing this behavior?  I'm updated to the latest version of Storyline 1.

Thanks,

Amanda

 

9 Replies
James Snider
over 9 years ago12/12/14 at 9:26 pm (UTC)

That looks like an exception in the code that isn't being handled by SL, which causes the error. Hopefully the engineers can give you a fix, but I've usually seen that require the application be reinstalled. Not just SL, but when something gets corrupted and a certain action the application takes causes the unhandled exception over and over.

Leslie McKerchie
8 years ago03/03/16 at 9:44 pm (UTC)

Hi Mauricio!

Sorry to hear that you ran into difficulty.

There may still be a working version of your project in your temp files. Here's how to check:
 
1) Open this folder in Windows Explorer:
 
%appdata%\Articulate\Storyline
 
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
 
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
 
4) Double-click the file to open it in Storyline.
 
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
 
You may want to try importing the file into a new file as well.
Mauricio Lopez
8 years ago03/03/16 at 9:59 pm (UTC)

Hi Leslie,

Thanks for your speedy answer! It didnt work. Another message: "file corrupted" when I tried to open it.

What do you think?

[Descripción: Descripción: Descripción: cid:image002.jpg@01CA9469.5AE56360]

Mauricio López Pazmiño

Profesional Oficina
de Desarrollo Humano
Dirección de Gestión Humana
Vicerrectoría Administrativa
Pontificia Universidad Javeriana
Cra 7 N°40 - 62, piso 3,
Edificio Emilio Arango S.J.
Telefono: 3208320 Ext. 2531
Bogotá D.C.
mlopez-p@javeriana.edu.co

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