Trying to preview the presentation (5 times so far) only get about half way through preparation I get the "something went wrong with Articulate Storyline" message. Have saved the presentation, shut down the PC, rebooted but still get the same issue. Also does the same thing when I try to Publish.
It worked out okay, although it was not in the way Wendy suggested. I was originally attempting to simplify my presentation and copying each slide to new presentation. The original presentation had a lot of layers and looping back to sub-menu slides. I was turning this into just a progression through the slides with no looping back to sub-menus presentation and that was where I had my issues with the preview and as an alternative attempting to publish. Solved the issues by just manipulating the original into the simplified slide progression. Don’t know how this solved the problem, but it did!
Cheers
Mal Spragg
Training Developer
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I fixed the same issue I had earlier today by closing down two other presentation I had open. Not sure how this would have 'cured' the issue but it worked.
Mal Spragg
Training Developer
[IS-Email-Signature-Logo]
My problem resolved, today just half an hour before I got a new update of storyline and studio on my articulate dashboard, after update this issue resolved.
I am totally unaware of this kind of error, also I am not sour that how did it resolved, but finally after 3 days I am back to my work.
Best Regards,
Muhammad Nabeel Gohar Attari
Sr. Training Developer eLearning
12 Replies
Hi Mal
are you previewing/publishing from your local drive? If so, sounds like you might have a corrupt slide or an object on a slide.
Recommend creating a new project file and importing a few slides in at a time to troubleshoot.
G'day Wendy,
Will give that a try.
Cheers
Mal Spragg
Training Developer
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Let us know how it goes, Mal!
By the way, you can edit out your contact information from your post if you'd like. Replying via email will include your signature.
G’day Alyssa,
It worked out okay, although it was not in the way Wendy suggested. I was originally attempting to simplify my presentation and copying each slide to new presentation. The original presentation had a lot of layers and looping back to sub-menu slides. I was turning this into just a progression through the slides with no looping back to sub-menus presentation and that was where I had my issues with the preview and as an alternative attempting to publish. Solved the issues by just manipulating the original into the simplified slide progression. Don’t know how this solved the problem, but it did!
Cheers
Mal Spragg
Training Developer
[IS-Email-Signature-Logo]
T +61 8 9338 7300
F +61 8 9338 7399
M +61 407 996 288
www.intellectsystems.com.au
Corporate Headquarters - Level 3, 1 Prowse Street, West Perth, WA 6005.
Manufacturing Division - Unit 2, 70-72 Discovery Drive, Bibra Lake, WA 6163.
P Please consider the environment before printing this email
Mal is right, I have same issue and sharing error screen.
Already send error report 24 hours before but still there is no answer and I am unable to work since then...
Hi Alyssa,
I got this issue after getting updates yesterday, before this I worked smoothly.
Today I uninstall storyline and re-install to see the result, but that was same as before.
I fixed the same issue I had earlier today by closing down two other presentation I had open. Not sure how this would have 'cured' the issue but it worked.
Mal Spragg
Training Developer
[IS-Email-Signature-Logo]
T +61 8 9338 7300
F +61 8 9338 7399
M +61 407 996 288
www.intellectsystems.com.au
Corporate Headquarters - Level 3, 1 Prowse Street, West Perth, WA 6005.
Manufacturing Division - Unit 2, 70-72 Discovery Drive, Bibra Lake, WA 6163.
P Please consider the environment before printing this email
Sorry Mal, I still have this issue even I did restart my PC right now
Hi Alyssa,
I got this issue after getting updates yesterday, before this I worked smoothly.
Today I uninstall storyline and re-install to see the result, but that was same as before.
Hi there, Mal -- I'm glad to hear you were able to resolve the issue! Thanks for coming back to give me an update.
Hi, Muhammad -- could you please share your file with our team by clicking here? Our team will help you sort this out as soon as possible!
Hi Alyssa,
My problem resolved, today just half an hour before I got a new update of storyline and studio on my articulate dashboard, after update this issue resolved.
I am totally unaware of this kind of error, also I am not sour that how did it resolved, but finally after 3 days I am back to my work.
Best Regards,
Muhammad Nabeel Gohar Attari
Sr. Training Developer eLearning
NetSol IT Village, Lahore, Pakistan
+92 322 4585 677
+92 42 111-44-88-00 Ext: #2027
nabeel.gohar@netsoltech.com
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Hi Muhammad,
That's good news! I'm happy to hear it's finally resolved.
By the way, you can edit out your contact information from your post if you'd like. Replying via email will include your signature.