Storyline system settings recommendations? Preview difficulties

I see that the system requirements for Storyline are:

1Ghz+ Processor (32 bit or 64 bit)

1/2 GB of ram

1,024 x 768 screen resolution (1,280 x 800 or higher recommended)

What are the recommended requirements?  As far as CPU, RAM, and GPU, what is the order of importance?

The reason I am inquiring is because we having issues between our different computers.  We have two computers offsite and two computers onsite that work on Storyline.  With the two computers offsite, I am waiting to hear back from them as to their machine specs.  With the two machines onsite, we have:

Computer 1:  Windows 7 Pro, 64bit I5 3750K at 3.4GHz, 8 GB RAM, with an onboard video card.

Computer 2:  Windows 7 Pro, 32bit E7500 at 2.93GHz, 4 GB RAM, with Nvida 9300E video card.

We have a couple of story files (69 slides/85MB in size and 73 slides/146MB in size) that are having issues on 3 out of 4 of the computers.  The issue occurs when previewing the entire project; we get a white screen with an exclamation point and nothing else.  We can preview slides and scenes, just not the entire project.  Computer 1 listed above is able to preview the entire project without any issues.

With Computer 2 listed above, we have tried from a fresh reboot with no additional applications running and still get the same results.  We can publish the projects from any of the four computers, just having problems previewing the entire project.

We do have another computer that I am going to try out tonight.  It is very similar to Computer 1; Windows 7 Pro, 64bit I5 2500K at 3.3GHz, 16GB RAM, with Nvidia 560 TI video card. 

Your help is greatly appreciated.

10 Replies
Christine Hendrickson

Hi Terry,

The error you're seeing may be related to Flash, or DPI. 

First, on the machines that are seeing the exclamation point during preview, please make sure the machine is set to 96 DPI.

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Articulate > Support > Here's how you can switch to 96 DPI

If the problem continues, please make sure you're running at least Flash version 10. If you're using 10, or a later version, please try installing the latest version of Flash and see if that resolves the issue.

Find Version | Flash Player - Adobe

If you're still not seeing a difference, please take a look at the following thread and try the suggestions posted by Linda:

Here's what we've found corrects the issue

Let me know how it goes.

Thanks!

Terry McDonald

Christine,

Thank you for the response.  Here are some follow-up notes to my original posting:

  • Last night I was able to successfully preview the project on last computer I mentioned.
  • The two offsite computers are both 32bit Windows 7 Pro systems with 4GB RAM, 3GHz+ processors, and onboard Intel HD Graphics.

In response to your posting:

With Computer 2 from my original posting:

  • The system was already set to 96 DPI.
  • Already running Flash 11.6.602.180 (latest version).

With Linda's suggestions:

  • Flash was already set to unlimited local storage.
  • I closed all browser sessions and deleted the browser temporary files.


In addition to these, I deleted browser temporary files and rebooted the computer.  With no other applications running, I opened the project and tried to preview.  I am still getting the same error.  Additional note: this is being loaded from the local C: drive.

Christine Hendrickson

Hi Terry,

Thank you very much for all the information. Sounds like something our support team may want to check out. Please go ahead and submit a support case with us, when you have a chance. 

Articulate Support - Submit a Support Case

Please be sure to include a URL for this forum thread, so our support team will be able to see what steps you've already taken and the system specs you've shared.

Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much!

Christine

Terry McDonald

Christine,

Thank you.  I will submit a case.  I tried something else.  The project in question has multiple scenes (averaging 5 slides per scene).  I started to delete 1 scene at a time, checking the project preview between each deletion.  After deleting 4 scenes I was able to preview the project.  When I tried to add a scene of 5 slides back to the project it again gave me the Flash ! error.

Christine Hendrickson

Hi Terry,

Hmm, sounds like maybe it's related to content on a specific slide, or rendering a certain number of slides. 

I was able to find the case (#00327407 for my reference). Our support team will be in contact with you soon. I'll keep an eye on the status and follow up with you if I see any updates. 

Thanks again Terry,

Christine

Terry McDonald

Christine,

Good morning.  Sorry I didn't already put the case number in here, I was gone Friday right after starting the case.  It looks like it didn't upload correctly, so I will be uploading a copy of story file again this morning. 

As for being content on the slide causing the issue, wouldn't that have prevented it from loading on the two 64bit systems as well?

Thank you,

Terry

Terry McDonald

Christine,

An additional note: the two computers offsite are not getting the flash error when previewing, they are getting 'not enough memory' when trying to save.  So I guess we have two issues going on.  One computer with flash error and two computers with 'not enough memory' errors.

Thank you,

Terry

Christine Hendrickson

Hi Terry,

If it's a conflict with specific content on that slide, it's probably something on that system or systems that are having a hard time processing that content. That's why it's best for us to see exactly what's on there - maybe it's something the working systems are able to support, but not the others. I'm thinking there's a difference between the machines (possibly in setup, or maybe a corrupted Flash installation, etc.) that may be causing the problem. 

I do see that you responded to Jayem, I'll take a look and keep an eye out for any updates.

Thanks very much for keeping me posted!

Christine

Terry McDonald

Christine,

Jayem imported my slides into a new project.  When I tried to launch it I still got the Flash error (!).  I did a complete Flash uninstall following these instructions:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

After reinstalling Flash using Firefox (my primary browser) I tried to launch Storyline to receive a message saying that Flash 10 or higher for Internet Exploder needed to be installed to run Storyline.  After installing Flash for IE I was able to preview the new project that Jayem created. 

I am going to try and import the contents of the other project to a new project.  Hopefully that will resolve the Flash error (!) for both of those projects on this machine. 

The two offsite computers that were having 'save issues due to not enough memory' were updated to 64 bit systems yesterday.  I will let you know if they are still having issues.

Thank you,

Terry