Storyline Translation Export Error

Hi,

Have you got Word already open when you try this?

No. Word is not open, nor is any other Office Programs.  (Office 2013 FWIW)

...also

Try Googling articulate heroes word export storyline for threads on this.

Hope this helps.

Thanks, Already did that extensively before coming here.  Googling the error message would be a piece of cake - unfortunately there is no error message. Just a blank dialog box.  So i'm stuck with nothing to research.  

Hi M. and Bruce!

If you're still having trouble with this, M., please take a look at this thread:

Translation export error

There are some really helpful suggestions in that thread. Hopefully, one of those solutions will work for you.

If you try those suggestions and still have trouble, please share your .STORY file here. We'll take a look and see what's happening. 

Thanks!

Hi -

Any final word on this bug.  The thread above does not seem to make a definitive case and clearing all my internet settings as a POSSIBLE solution  is not a very appetizing.

Thanks

Hi Todd!

Looks like I just responded to a similar thread here.

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where exporting text to a Word doc for translation wouldn't always work. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Hi all, I'm having this exact problem (blank error message) when exporting in PRESENTER '13 Update 8. 

I have no Office documents opened except for the PPT. I tried naming the saved file into "a" and save it in C: but to no avail. Any other tips?

Thanks for reaching out here, Calvin. Would you be able to create an Articulate Presenter package to share with us here? That way we'll be able to look at what occurs when going through the export process. Can you also confirm that you're working on local project files and that you're following the steps here to export for translation?

Is there a way I can send it privately? it's also about 13MB.

hmmm... on the other hand, publishing it first fixed it. It's been a long time since I last published it so that may be the cause. 

my issue has been fixed by publishing the course first.

That's great to hear, Calvin. I did respond to your other thread over here about how you can connect with our Support Engineers to troubleshoot the last Quizmaker '13 file.