Storyline Translation Export Error

Apr 21, 2014

When I try to export the translation document I get the following "blank" error message. I am not working over  a network. I have asked several of my coworkers to export the translation document and they all get the same error. I have also gone back to an older version of the same course and I get the same error.   

EDIT: I just opened other courses, same error.  Coworker opened a course of hers that I've never touched. Same Error.  

I'm on version Update 5 1401.2415 on Windows 8, 64bit.

Thanks in advance.

13 Replies
Christine Hendrickson

Hi M. and Bruce!

If you're still having trouble with this, M., please take a look at this thread:

Translation export error

There are some really helpful suggestions in that thread. Hopefully, one of those solutions will work for you.

If you try those suggestions and still have trouble, please share your .STORY file here. We'll take a look and see what's happening. 


Leslie McKerchie

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where exporting text to a Word doc for translation wouldn't always work. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Alyssa Gomez

Thanks for reaching out here, Calvin. Would you be able to create an Articulate Presenter package to share with us here? That way we'll be able to look at what occurs when going through the export process. Can you also confirm that you're working on local project files and that you're following the steps here to export for translation?

This discussion is closed. You can start a new discussion or contact Articulate Support.