We've created a tutorial using Storyline that we've been getting complaints about. The tutorial freezes and won't let the user progress. Users are freezing at different spots, so the problem isn't with one specific point in the tutorial. Other users are completing it successfully, so it can't be an issue with the program, can it? What setting on one user's (but not another user's) computer might cause Storyline to freeze like this?
All 4000+ of our employees will need to complete this tutorial by the end of the year, so we need a fix! Any suggestions?