Storyline Update 12 and Previous Serial Key

I was in the middle of a project, when I downloaded the most recent update (12) of Storyline 2.  When I finished installation and input my serial key, it says that the key is not valid.  The key was used on my purchase of S2, so not sure why it's not working now.  Has anyone come across that problem, and how do I fix it?  Thanks

3 Replies
Crystal Horn

Hi there, Jess!  You'll want to be sure you're using the serial number that starts with SL2- .  Usually, Storyline will remember and repopulate the serial number if it's being reactivated on the same machine.

You can also try running Storyline 2 as administrator to make sure it has proper permission to activate.

Here are some other reasons why you might see "invalid serial number."