Storyline update 2: 1212.1412
Dec 18, 2012
I upgraded yesterday. Since the upgrade I am having problems of Storyline not responding - the only way out is to use task manager to close program.
The problem happens when I have recorded sound into a slide and I use playback to listen to the sound file. I get the 'report this error box'. I report the error but it gets stuck in a loop a couple of times after that it freezes and I have to task manager out of it. I have tried just a restart of the Storyline and get the same problem. I have reset my laptop and get the same problem.
The project I am using I started a couple of weeks ago and it has been working without any problems. It now has the problem not just in one slide but in all of them. The project is only 50 slides. I have a very powerful laptop with loads of memory so I don't think that's the problem.
Any help appreciated - thanks.
2 Replies
Hi Sally, have you submitted a case with Articulate for this problem?
Hey Sally!
Sorry for the trouble. I'd definitely start with Brian's suggestion, but I'd also be curious to know if importing the story into a brand new file might make the issue disappear. Sounds to me like something got corrupted in your original file.
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