Storyline Update 5 Crashes on Apple iPad - Fails Sumtotal LMS
We have chosen Storyline as a enterprise tool for Content development for Mobile Apple iOS and hosting in SumTotal 2013 as a LMS, we are publishing the courses as AICC and Publishing for iPad safari as a HTML5 output.
When Loaded in the LMS the LMS is Launching the Course as Expected and from the Launch tab the course is launched on a Separate Tab when the user completes the course and closes the course the storyline content is causing a Safari Crash( Not a Visual Crash but Causes a Huge memory load and Other tabs are getting refreshed ) Causing hte Sumtotal Window to Fail resolving to the Launch Flow and Sumtotal Indicated that it is the Storyline that is causing the crash.
Sumtotal Case #[Case #00549076] – [Abbvie Inc] – [Priority 1] – [LMS]
Crash reports from Safari when this crash happens
Response from SumTotal on this Issue
- Articulate Story line had some limitations with course size, Number of slides in the course, Number of video/audio clips in the course. Please review the following articles which talks about the issues with HTML 5 content with IPAD's
As a next step we would like you perform following steps and we will discuss more about it in tomorrow's call.
- Create courses with lesser slides (Slide count:20) and validate the issue after clearing the cache.
- Upload the courses to Articulate Test site and validate outside LMS to confirm the issue is with Articulate.
- Engage Articulate support to review the High CPU usage issue and see if they can release the fix for this issue. We would like to participate in your discussion with Articulate support and provide necessary assistance.
PRODUCT: Articulate Storyline