I have Storyline 360 and am having issues with videos i'm trying to use being fuzzy. I've tried making videos with Replay 360 and Camtasia and no matter what I do when I record it looks perfectly fine, but as soon as I load it in to Storyline it becomes so blurry you can barely tell what's on the screen. I've tried saving a few different ways, but nothing seems to work. Is there any way to make these videos clear once they are in Storyline?
Thanks for including your files. It looks like the original video was recorded at 1668 width x 936 height. Once imported into Storyline, the video was scaled down to 636 width x 342 height.
That amount of scaling can result in bluriness and a loss of quality. To prevent this from happening, it's best to record the video at a size that would not need to be scaled or stretched in your course.
I tried to re-record at the size you suggested and it got 10x worse and was incredibly hard to record at a size that small. Is there a way to do this with Replay? I've made videos in there in the past as well that were very blurry, but maybe there's something I need to do differently. The Owner video I made in Camtasia and the Facilitator video I made with Replay.
Thanks for sharing those videos and files with us again. I took a look, and I can see again that they're being scaled down to fit your slide size area. Any scaling of the video smaller or larger is going to cause it to display blurry.
Could you look at using a larger slide size and/or change the overall browser size that it'll display at?
You can also record with Replay, but again if you scale it down to fit within your Storyline course it'll also cause some blurriness. You could look at linking the video as a web object and embedding that in Storyline - that way you're not manually scaling it in Storyline but letting the external video hosting solution scale it.
I'm still trying to get videos in to my trainings that aren't blurry and was able to get one in the edit version and the preview version, but as soon as I publish it gets blurry again. Any suggestions? It is the video on slide 1.3 --> layer video.
I'm having the same issues. The only way to reduce some of the blurriness is adjusting the zoom in zoom out feature on my laptop computer screen. Will need to instruct the learners to do that, too. I've recorded everything exactly to scale and the videos look great in Articulate Review or Rise, and are totally unacceptable when published to the LMS. This is really causing an issue since, technical screen shots are a big focus of our training curriculum. When is this going to be resolved, because the responses from Articulate are all the same, but at the end of the day, the video recording feature is subpar.
Thanks for sharing the .story file. I saw the blurriness in preview and publish, and it looks like you may have scaled this video down to fit within the screen? That'll contribute to the blurriness, and it will also depend on the screen size you're viewing Storyline and the course within.
Could you share the original video file with me so that I can take a look at that?
It sounds like you've recorded a video using Storyline's screen recording vs. inserting an external video? That sounds slightly different than what Heather shared, as she didn't appear to be using a screen recording.
Our team is looking into a couple issues with blurry screen recordings, so it would help to know a bit more about your set up. Are you using Storyline 3 or Storyline 360? Is it video on a single slide or step by step slides? Is it blurry while editing, preview, published or all of the above?
I have so many files that I've tried, with so many different ways of taking screen shots, I can't remember the exact file I sent you. I believe the file I'm attaching is the original. My boss took the video on Storyline 360. It looks like he dragged the windows into the recording screen.
It's not just this video, it's any video played within the modern player. The only way the blurriness goes away is when the video is played in a new browser. The previews are fine, the published versions go blurry.
If I record videos in the classic player with the story size set at 4:3 and the recording area set to 4:3, then the videos are very clear in the published version.
It seems that something about the modern player is messing up in the publishing.
The videos are recorded in Storyline. We've never had a problem recording and publishing videos in Storyline until the release of the Modern Player.
The video is a single slide, not step-by-step. It looks decent in editing and preview (as I stated before, all the videos look great while working with them. The problem is when they are published to Articulate Review or as LMS files, etc.-- (really to any published format.)
My manager and I have done lots of video recordings in Storyline and published to an LMS, without the blurriness problem.
Again, it's only since the Modern Player was released that these problems are occurring.
My manager did make a recording using another software, as we were trying to ascertain if it's the Storyline recorder that no longer provides us the quality of video that we need, or if it is in the publishing.
As I said in my last email, all of our other courses were recorded and published in Storyline, so why this new problem is beyond us.
Sorry, you've had such struggles with the videos in Storyline and the modern player! It looks like you meant to include an attachment here, but may have responded via email. Replying via email won't upload any attachments here (but it does include your email signature).
I know our team is looking into a few issues where the videos are blurry on step by step slides, but I haven't seen the same yet for an individual video on a single slide. It doesn't sound like you're resizing the video upon inserting it into Storyline and if you're only seeing the issue upon publishing it would be great to take a look at your .story file and a link to the published output. If you can't upload here in the public discussion - can you upload it to me here?
Once I have that we'll be able to get to the bottom of what's going on in your files!
Please look into this. I have a relatively short screen recording video and I tried all of the above tips. I have mp4 files I insert into Story files and publish to SCORM 12. The SCORM won't even finish completion with some of these ideas.
The only thing that did work was inserting the video as a Web object. This naturally forces the learner to view it on youtube in a different browser window and return back to my module. I'm not so sure they will, as this is the last content piece and they will return to just a summary and quiz.
I did have a lot of crashing trying to get the screen recording to run in
the story window. I set it as a link to open in youtube and that works for
this course since there is only one video.
This is going to be a hassle with another project, which has multiple
videos on different screens. I don't have time to troubleshoot this issue
right now, but when I get back to that one I will get back to you. I
appreciate your response.
Same issue as above. I have 4 small screen records from replay that i have published as mp4 and then inserted to my story. It is so blurry, the learner cannot follow the video! I have tried all the tips above. Has this issue been resolved? Producing this kind of content looks very unprofessional.
Thanks Katie, Vevette was very helpful and when I changed my story size to fit the video it looked great. I also learnt that by changing the story size when publishing to CD, when the course is launched, it is in a much bigger window (to fit the story size).
25 Replies
Hello, Heather!
Thanks for including your files. It looks like the original video was recorded at 1668 width x 936 height. Once imported into Storyline, the video was scaled down to 636 width x 342 height.
That amount of scaling can result in bluriness and a loss of quality. To prevent this from happening, it's best to record the video at a size that would not need to be scaled or stretched in your course.
You can check out more best practices for working with high-quality videos here!
I tried to re-record at the size you suggested and it got 10x worse and was incredibly hard to record at a size that small. Is there a way to do this with Replay? I've made videos in there in the past as well that were very blurry, but maybe there's something I need to do differently. The Owner video I made in Camtasia and the Facilitator video I made with Replay.
Hi Heather,
Thanks for sharing those videos and files with us again. I took a look, and I can see again that they're being scaled down to fit your slide size area. Any scaling of the video smaller or larger is going to cause it to display blurry.
Could you look at using a larger slide size and/or change the overall browser size that it'll display at?
You can also record with Replay, but again if you scale it down to fit within your Storyline course it'll also cause some blurriness. You could look at linking the video as a web object and embedding that in Storyline - that way you're not manually scaling it in Storyline but letting the external video hosting solution scale it.
Hello,
I'm still trying to get videos in to my trainings that aren't blurry and was able to get one in the edit version and the preview version, but as soon as I publish it gets blurry again. Any suggestions? It is the video on slide 1.3 --> layer video.
I'm having the same issues. The only way to reduce some of the blurriness is adjusting the zoom in zoom out feature on my laptop computer screen. Will need to instruct the learners to do that, too. I've recorded everything exactly to scale and the videos look great in Articulate Review or Rise, and are totally unacceptable when published to the LMS. This is really causing an issue since, technical screen shots are a big focus of our training curriculum. When is this going to be resolved, because the responses from Articulate are all the same, but at the end of the day, the video recording feature is subpar.
Hi Heather,
Thanks for sharing the .story file. I saw the blurriness in preview and publish, and it looks like you may have scaled this video down to fit within the screen? That'll contribute to the blurriness, and it will also depend on the screen size you're viewing Storyline and the course within.
Could you share the original video file with me so that I can take a look at that?
Hi Karen,
It sounds like you've recorded a video using Storyline's screen recording vs. inserting an external video? That sounds slightly different than what Heather shared, as she didn't appear to be using a screen recording.
Our team is looking into a couple issues with blurry screen recordings, so it would help to know a bit more about your set up. Are you using Storyline 3 or Storyline 360? Is it video on a single slide or step by step slides? Is it blurry while editing, preview, published or all of the above?
I have so many files that I've tried, with so many different ways of taking screen shots, I can't remember the exact file I sent you. I believe the file I'm attaching is the original. My boss took the video on Storyline 360. It looks like he dragged the windows into the recording screen.
It's not just this video, it's any video played within the modern player. The only way the blurriness goes away is when the video is played in a new browser. The previews are fine, the published versions go blurry.
If I record videos in the classic player with the story size set at 4:3 and the recording area set to 4:3, then the videos are very clear in the published version.
It seems that something about the modern player is messing up in the publishing.
Karen Robinson, Ed. D.
Instructional Designer
L E V I, R A Y & S H O U P, I N C ®
The videos are recorded in Storyline. We've never had a problem recording and publishing videos in Storyline until the release of the Modern Player.
The video is a single slide, not step-by-step. It looks decent in editing and preview (as I stated before, all the videos look great while working with them. The problem is when they are published to Articulate Review or as LMS files, etc.-- (really to any published format.)
My manager and I have done lots of video recordings in Storyline and published to an LMS, without the blurriness problem.
Again, it's only since the Modern Player was released that these problems are occurring.
Karen
Karen Robinson, Ed. D.
Instructional Designer
L E V I, R A Y & S H O U P, I N C ®
My manager did make a recording using another software, as we were trying to ascertain if it's the Storyline recorder that no longer provides us the quality of video that we need, or if it is in the publishing.
As I said in my last email, all of our other courses were recorded and published in Storyline, so why this new problem is beyond us.
Karen Robinson, Ed. D.
Instructional Designer
L E V I, R A Y & S H O U P, I N C ®
Hi Karen,
Sorry, you've had such struggles with the videos in Storyline and the modern player! It looks like you meant to include an attachment here, but may have responded via email. Replying via email won't upload any attachments here (but it does include your email signature).
I know our team is looking into a few issues where the videos are blurry on step by step slides, but I haven't seen the same yet for an individual video on a single slide. It doesn't sound like you're resizing the video upon inserting it into Storyline and if you're only seeing the issue upon publishing it would be great to take a look at your .story file and a link to the published output. If you can't upload here in the public discussion - can you upload it to me here?
Once I have that we'll be able to get to the bottom of what's going on in your files!
I am having the same blurry video issue.
So am I. It's impossible to use the screen recording feature because when published it's totally useless.
Please, do something about it! We need to make tutorials and we cannot.
Please look into this. I have a relatively short screen recording video and I tried all of the above tips. I have mp4 files I insert into Story files and publish to SCORM 12. The SCORM won't even finish completion with some of these ideas.
The only thing that did work was inserting the video as a Web object. This naturally forces the learner to view it on youtube in a different browser window and return back to my module. I'm not so sure they will, as this is the last content piece and they will return to just a summary and quiz.
Hi Amy!
I'm happy to dig into the file!
Just a few clarifying questions that will guide me in the right direction:
You can share the file with us by using the "Add Attachment" button in this discussion. I'll report back with my findings!
Hi Lauren,
I did have a lot of crashing trying to get the screen recording to run in
the story window. I set it as a link to open in youtube and that works for
this course since there is only one video.
This is going to be a hassle with another project, which has multiple
videos on different screens. I don't have time to troubleshoot this issue
right now, but when I get back to that one I will get back to you. I
appreciate your response.
Thanks,
Amy
Same issue as above.
I have 4 small screen records from replay that i have published as mp4 and then inserted to my story.
It is so blurry, the learner cannot follow the video!
I have tried all the tips above.
Has this issue been resolved? Producing this kind of content looks very unprofessional.
Hi Hayley,
I'm sorry that you're running into the same issue! Are you seeing this blurriness during the preview of a course, or only after it's published?
We don't want you to spin your wheels figuring this out, so please feel free to connect with a support engineer and lend you a hand with the file!
Thanks Ren, I will do.
And it is only blurry when published, but looks great when I preview.
I created a video a few weeks ago and did not run into this problem.
Is it due to an update?
Good morning, Hayley!
Thank you for sending your course in for review, and great question. I'm not seeing any recent open issues related to this experience.
You're in skilled hands with Vevette, where she shared these recommendations for working with high-quality videos and images and is working closely with you on the sizing.
Be sure to let us know if changing the Story Size helped, and if there's anything else we can answer!
Thanks Katie, Vevette was very helpful and when I changed my story size to fit the video it looked great.
I also learnt that by changing the story size when publishing to CD, when the course is launched, it is in a much bigger window (to fit the story size).
Hi,
1. I have downloaded videos from shutterstock, as attached.
2. However, none of the videos from shutterstock are getting uploaded onto storyline.
3. Could you help resolve.
It may not be a supported file type
see this KB article
Crashes my PC when I try to load it
Videos from shutterstock are usually reliable. Surprised that it doesn't support Articulate Storyline.
Hey there, Sanchit!
It looks like you're getting wonderful community help from our hero. Appreciate you, Wendy!
Although the WEBM video file format is unsupported at this time, one approach can be to use a free online converter like this one: https://www.media.io/
I used it to convert your video to an MP4, where it uploads seamlessly into Storyline. You can download the updated file below.
Let me know if there's anything else I can do. I'm happy to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.