Storyline Video Issues

I have Storyline 360 and am having issues with videos i'm trying to use being fuzzy.  I've tried making videos with Replay 360 and Camtasia and no matter what I do when I record it looks perfectly fine, but as soon as I load it in to Storyline it becomes so blurry you can barely tell what's on the screen.  I've tried saving a few different ways, but nothing seems to work. Is there any way to make these videos clear once they are in Storyline? 

13 Replies
Alyssa Gomez

Hello, Heather!

Thanks for including your files. It looks like the original video was recorded at 1668 width x 936 height.  Once imported into Storyline, the video was scaled down to 636 width x 342 height

That amount of scaling can result in bluriness and a loss of quality. To prevent this from happening, it's best to record the video at a size that would not need to be scaled or stretched in your course.

You can check out more best practices for working with high-quality videos here!

Heather Bonarek

I tried to re-record at the size you suggested and it got 10x worse and was incredibly hard to record at a size that small.  Is there a way to do this with Replay? I've made videos in there in the past as well that were very blurry, but maybe there's something I need to do differently. The Owner video I made in Camtasia and the Facilitator video I made with Replay. 

Ashley Terwilliger

Hi Heather, 

Thanks for sharing those videos and files with us again. I took a look, and I can see again that they're being scaled down to fit your slide size area. Any scaling of the video smaller or larger is going to cause it to display blurry. 

Could you look at using a larger slide size and/or change the overall browser size that it'll display at? 

You can also record with Replay, but again if you scale it down to fit within your Storyline course it'll also cause some blurriness. You could look at linking the video as a web object and embedding that in Storyline - that way you're not manually scaling it in Storyline but letting the external video hosting solution scale it. 

Karen Robinson

I'm having the same issues. The only way to reduce some of the blurriness is adjusting the zoom in zoom out feature on my laptop computer screen.  Will need to instruct the learners to do that, too. I've recorded everything exactly to scale and the videos look great in Articulate Review or Rise, and are totally unacceptable when published to the LMS.  This is really causing an issue since, technical screen shots are a big focus of our training curriculum. When is this going to be resolved, because the responses from Articulate are all the same, but at the end of the day, the video recording feature is subpar.

Ashley Terwilliger

Hi Heather,

Thanks for sharing the .story file. I saw the blurriness in preview and publish, and it looks like you may have scaled this video down to fit within the screen? That'll contribute to the blurriness, and it will also depend on the screen size you're viewing Storyline and the course within. 

Could you share the original video file with me so that I can take a look at that? 

Ashley Terwilliger

Hi Karen,

It sounds like you've recorded a video using Storyline's screen recording vs. inserting an external video? That sounds slightly different than what Heather shared, as she didn't appear to be using a screen recording.

Our team is looking into a couple issues with blurry screen recordings, so it would help to know a bit more about your set up. Are you using Storyline 3 or Storyline 360? Is it video on a single slide or step by step slides? Is it blurry while editing, preview, published or all of the above? 

Karen Robinson

I have so many files that I've tried, with so many different ways of taking screen shots, I can't remember the exact file I sent you. I believe the file I'm attaching is the original. My boss took the video on Storyline 360. It looks like he dragged the windows into the recording screen.

It's not just this video, it's any video played within the modern player. The only way the blurriness goes away is when the video is played in a new browser. The previews are fine, the published versions go blurry.

If I record videos in the classic player with the story size set at 4:3 and the recording area set to 4:3, then the videos are very clear in the published version.

It seems that something about the modern player is messing up in the publishing.

Karen Robinson, Ed. D.
Instructional Designer

L E V I, R A Y & S H O U P, I N C ®

Karen Robinson

The videos are recorded in Storyline. We've never had a problem recording and publishing videos in Storyline until the release of the Modern Player.

The video is a single slide, not step-by-step. It looks decent in editing and preview (as I stated before, all the videos look great while working with them. The problem is when they are published to Articulate Review or as LMS files, etc.-- (really to any published format.)

My manager and I have done lots of video recordings in Storyline and published to an LMS, without the blurriness problem.

Again, it's only since the Modern Player was released that these problems are occurring.

Karen

Karen Robinson, Ed. D.
Instructional Designer

L E V I, R A Y & S H O U P, I N C ®

Karen Robinson

My manager did make a recording using another software, as we were trying to ascertain if it's the Storyline recorder that no longer provides us the quality of video that we need, or if it is in the publishing.

As I said in my last email, all of our other courses were recorded and published in Storyline, so why this new problem is beyond us.

Karen Robinson, Ed. D.
Instructional Designer

L E V I, R A Y & S H O U P, I N C ®

Ashley Terwilliger

Hi Karen,

Sorry, you've had such struggles with the videos in Storyline and the modern player! It looks like you meant to include an attachment here, but may have responded via email. Replying via email won't upload any attachments here (but it does include your email signature). 

I know our team is looking into a few issues where the videos are blurry on step by step slides, but I haven't seen the same yet for an individual video on a single slide. It doesn't sound like you're resizing the video upon inserting it into Storyline and if you're only seeing the issue upon publishing it would be great to take a look at your .story file and a link to the published output. If you can't upload here in the public discussion -  can you upload it to me here?

Once I have that we'll be able to get to the bottom of what's going on in your files!