Storyline video not playing fro iPad

Hi MPC,

Just for others following along, it looks like I'm taking care of you over here and here. 

Ashley thanks for your help. we followed the instructions as mentioned in the guideline and published the course. It works fine from iPad. we ave published a short course with HTML5 and iPad options for LMS use.

Once published the course, we have uploaded the course into LMS for testing in both environment iPad and Windows. everything fine from iPad. Now the problem with windows-based environment. video files not playing, remaining everything fine. but we tried from multiple computers, few computers playing without any reason, few computer not playing video files. 

We installed different video players, latest flash players and all possible experiments. still videos are not playing snd not sure whats wrong. Is there any system requirement/setup/specifications to run HTML 5 courses from normal computers. Please let us know.

Thanks in advance for your help.

Regards,

MPC.

Hi MPC! Since you first posted your issue, we released Storyline Update 4 on November 11th. This release included some HTML5 updates.

I do not know what kind of videos that you have in your file or how they were added. 

Also, this article explains how your content will get displayed.

Hi Leslie McKerchie, Thanks for your response. As you suggested, we have updated with storyline update 4. Still we are getting same result. playing from iPad as well from few computers. We don't know why it's not playing from other computers. 

We have placed FLV video files in slides, I have attached herewith the copy short test course which we used for testing.

Regards, 

MPC

Do you have a separate audio track?  The iPad does not like to media tracks at the same time

Hi Phil Mayor,

We don't have separate audio track, however we don't have any issue to run this files in iPad. now the problem with windows. We have published this course for HTML 5 and iPad option and uploaded into LMS for testing. it works fine from iPad, but not playing from few computers. is there any specific system settings or additional plugin requirements to play HTML 5 video files in windows?

Thanks and best regards,

MPC

update flash, some versions of 10 cause issues

We have tried this, as I mentioned previously, some computers are playing the course. We installed the same version of flash player in other non-playing computer but not helped.

Hi MPC,

For the computers that are not playing the course, could you tell us a bit more about the set up (Flash version, Internet browser, etc.)? 

Hi Ashley Terwilliger,

We are using Flash player 11.0.1.152

Browser: Google Chrome

IE: version 8

(Stand alone copy /system copy working fine.  When we uploaded and play from LMS, the course plays only in limited computers.

Hope this helps.

Hi MPC,

You mentioned only a few computers are able to play the course - have you tested it on those computers in both IE8 and Google Chrome and everything worked successfully? Is there anything different about the computers were it is not working?  If you'd like us to test as well, we'd be happy to. Please share the .story file here with us or send it along privately here. 

Ashley,

We have sent a details mail with the project files as well LMS access details. Please have a look at it and help us to come out from this issue.

Regards,

MPC

Thanks MPC, and I see that Jayem has been assigned to your case (#00369583 for my reference) and I'll follow along as well. 

Hi MPC,

I see that Jayem did some additional testing on your file, and reported that he was not able to reproduce the issue. He shared some additional troubleshooting steps that I've included here for anyone else following alone:

I tested the project you sent and was not able to reproduce the issue. I was able to view all slides including videos within your project. At this point, let's first ensure that the machine you are using to test Storyline meets the requrements listed here: 

http://articulate.com/support/kb_article.php?product=st1&id=4mau4vyvbq4n 

Next, let's check if your server's MIME type settings are configured to play video files.  Please review the following article for more information: 

http://articulate.com/support/kb_article.php?product=ap9&id=w9bvqxxido6t 

http://articulate.com/support/kb_article.php?product=ap9&id=ja5c7wge9ze 

Hi Ashley,

Thank you so much.

Finally we have resolved this issue with your support and guidelines.Thank you so much for you and other team members for your valuable time and supportto make possible.

Regards,

MPC Team

Hi MPC,

Thanks for the update and I'm glad that we were able to help you out here.