Storyline - Web Object

Hi Jessica,

Is this only occurring in one file or in all of your Storyline files? First, I'd check into the following things that could cause problems within your .story file:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.
• If it's just this file, you may want to try importing it into a new Storyline project as described here
• If you're able to see this behavior in all your Storyline files, please conduct the repair steps detailed here. 

Please let us know if the behavior continues after looking into those elements, and then we'll want to take a look at your .story file or if you'd like to share the link to the web object we can set it up in a new .story file to see how it behaves. 

Hi Ashley,

Thank you for the reply. My web object is being linked to a website. It is only happening to this file.

So what else could it be? It was not a problem before adding a website.

Any additional help would be so much appreciated.

Hi Jessica,

Have you tried that particular website in a new .story file to see if it's something about the link itself or your file? If you'd like to share the link here or even the .story file I'm happy to take a look. 

Hi Ashley,

I have attached the slide.

Thanks a bunch!

Hi Jessica,

Thanks for sending along the published output - but could you share the .story file, which is the file before you publish? That way I'll be able to look at your settings and see if there is something within the URL itself. 

Hi Ashley,

Here you go.

Hi Jessica,

Thanks for sending along the file. Taking a look at it, I suspect it's connected to the site not wanting to open within a frame as mentioned here.   I'd suggest adding it to open in a new window so that it doesn't block out your Storyline file, as when testing it I wasn't able to get back to the Storyline slide itself. 

Hi Ashley,

It's interesting that the website is doing this when it all worked fine 2 weeks ago. I would like the link to open up within storyline. What other options do I have? I already showed it to my supervisor when the link was opening within storyline. If I can't make it work now .... I never would have used that feature.

Hi Jessica,

Do you have a previous copy of the file where it did work as expected? Has anything else changed in terms of the set up of your site that you're linking to? Other sites work as expected for me when using them as a web object, so it seems to be something specific to this site. Were you able to review the link I shared? 

Hi Ashley,

The file was overwritten when I would update it. Yes, the problem is with the actual website. The original Articulate was working fine even after it was published online. Then all of a sudden the website must of done an update or changed a setting because now I am faced with this problem. I just wish more could be done.

Thank you for the link, will Articulate be offering additional support to solve issues like these? I think it is a frame problem.

Hi Jessica

Unfortunately the frame issue is website specific, so there isn't anything our team could do to change that behavior as it lies not within Storyline's code. Since the website seems to have been changed, you may want to reach out to the team who hosts the site, or look into using it in a new window instead of within your Storyline project.