Storyline will not open Mar 21, 2019 By Anne Jakobsen Hey! Storyline 3 will not open. Yesterday we upgraded Windows 10 from 17.03 to 18.03 - after that I could not open the program. It stops at "Adding views ...."Can you help me? I have restarted, uninstalled and reinstalled. It still does not Work. Udklip.PNG
Alyssa Gomez Staff 5 years ago03/21/19 at 4:22 pm (UTC) Hi Anne, So sorry you're getting held up. You mentioned that you already uninstalled/reinstalled Storyline 3, but there may be a few more simple things you can do. Try the steps listed in this article; if that doesn't help, our Support Team is standing by ready to troubleshoot further! You can reach out to the team anytime by clicking here.
Noel Read 5 years ago03/21/19 at 5:11 pm (UTC) Hi, there was another post today about Articulate 360 not working after moving to Windows 10 - the interesting thing is that both of you were stuck on adding views - maybe a connection: https://community.articulate.com/discussions/articulate-storyline/storyline-360-won-t-open#reply-588530
Leslie McKerchie Staff 5 years ago03/21/19 at 7:38 pm (UTC) Good eye, Noel. Thanks for linking the two conversations.
Anne Jakobsen Author 5 years ago03/22/19 at 6:53 am (UTC) At what time yesterday did you release the update, because I downloaded the latest package and installed it. It did not work either.
Katie Riggio Staff 5 years ago03/22/19 at 6:06 pm (UTC) Hello, Anne. Happy to help! Can I confirm whether you're Storyline 360 or Storyline 3? If Storyline 360: We released Update 26 around 1PM EST yesterday. If Storyline 3: We released Update 6 on March 5th. If you're still hitting a snag on either of those latest updates, our Support team is ready to jump in and lend a hand. Please keep us posted!
Leslie McKerchie Staff 5 years ago03/25/19 at 1:15 pm (UTC) Great news, Anne :) I appreciate you popping back in with an update.
7 Replies
Hi Anne,
So sorry you're getting held up.
You mentioned that you already uninstalled/reinstalled Storyline 3, but there may be a few more simple things you can do.
Try the steps listed in this article; if that doesn't help, our Support Team is standing by ready to troubleshoot further! You can reach out to the team anytime by clicking here.
Hi, there was another post today about Articulate 360 not working after moving to Windows 10 - the interesting thing is that both of you were stuck on adding views - maybe a connection: https://community.articulate.com/discussions/articulate-storyline/storyline-360-won-t-open#reply-588530
Good eye, Noel. Thanks for linking the two conversations.
At what time yesterday did you release the update, because I downloaded the latest package and installed it. It did not work either.
Hello, Anne. Happy to help!
Can I confirm whether you're Storyline 360 or Storyline 3?
If you're still hitting a snag on either of those latest updates, our Support team is ready to jump in and lend a hand. Please keep us posted!
It is working OK today. Thank you.
:)
Great news, Anne :) I appreciate you popping back in with an update.
This discussion is closed. You can start a new discussion or contact Articulate Support.