Storyline will not publish or preview project

P.S. Slide 2 previews fine on its own.

I've been having the same issue. Does anyone know how to resolve this?

Hi Aaron and Emily,

We're aware that publishing to Word within Storyline 3 fails on some computers, and it's something we're working on for the next update. In the interim, this article describes two fixes. If you need update 2 as mentioned, you can download it here. 

Sorry, mine will only allow me to publish to Word, meanwhile I am trying to publish to lms. When I click publish, the progress screen  comes up but then Storyline reverts back to the Publish screen, instead of the View, Zip, etc. screen. Seems to be the same issue as the original post.

Thanks for your help!

Hi Emily,

Thanks for the clarification. Some additional thoughts for troubleshooting:

• Have you tried to publish to anything other than your LMS, and it still won't work, such as publish to CD? If you're able to publish in other ways, just not your LMS - you may also want to try publishing in SCORMCloud to see if it's something with Storyline or with the LMS you're publishing too.  
• Is this happening with every file, or just a specific one? You could try to import the file into a new Storyline file and then publish.
• It definitely doesn't sound like normal Storyline behavior, so you may need to conduct a repair of your Storyline software.   

Hi,

Thanks for your input. It's just a bit odd since this is the only file that won't publish, the other 9 I uploaded worked perfectly. Our files are downloaded to an external website that only excepts lms, otherwise I would try a different source. I'll try importing the file into another Storyline file and see if that helps.

Thanks for your help and quick response!

Hi Emily,

If it's one file, definitely try to import it into a new Storyline project. Sometimes file can become corrupted and cause random issues such as this. Some things to consider to prevent future corrupted files: 

I am having a similar problem.  My module does publish to Word.  i have tried publishing to Web, Articulate Online and LMS with no success.

I tried rebuilding the module scene by scene with no success.  Then I tried to rebuild slide by slide.  My Intro scene worked fine, but the following scenes crashed the module on preview and publishing.

I superstitiously feared that the Korean script I am using may be a problem.  That cannot be the problem.

My raw file is attached.  Please advise.

Thank You

Hi Scott,

I didn't have any difficulty opening or publishing your file. I've attached the Word version here for you, and I published it using the latest update of Storyline 2 Update 8. If you need to download the update you can do so here. 

Ashley,
I installed update 8 as well and still had trouble publishing. However, as
I was playing with recreating the project with images, the problem
reoccurred.

I noticed that some of my slide names were using Korean script. I changed
the slide names to English, saved the file and was able to publish.

Thank you for the quick response.

Scott A Muth[image: Slide Name Discrepancy.png]

Hm, I didn't run into any issues with the Korean Script on the slide names for my version - were you able to open it and take a look? I didn't change anything associated with your .story file, just opened and published to my local drive. Did you look to see if you had any Korean characters in the file name or path? Did you check that you were adhering to the other guidelines mentioned above in terms of publishing locally with a short file path? 

Ashely,
I am working in my local drive. My course title does include Korean
script.

My path is quite long:

C:\Users\Scott\Documents\My Articulate Projects\Johnson & Johnson\The
Concourse Program\4 Korean

I therefore do have a few items against successful publishing.

Part of me feels that my discovery may be superstitious, but it did work
for me. It could be all that I needed to do was save the file after the
software update and try again.

Thank you again for your fast response.

Scott

I'm glad it worked - and hopefully it won't be a problem in the future. Please feel free to keep us posted! 

Thank you, Ashley.