Storyline wont load engage interaction

I've inserted two Engage interactions and a Youtube video into my course, which all work properly when previewed, however, when I publish the course and view it, none of the interactions or video load. 

I deleted both interactions and re-imported them to see if that would help and also reinserted the Youtube video as well, and no luck. None will load.

Any suggestions?

3 Replies
Leslie McKerchie

Hi Leah! You did not mention where you are publishing your content, so be sure that you are following the proper way for Publishing and Sharing Storyline Content. Storyline imports Engage interactions, for example, as web objects and they play as standalone interactions that are embedded into your story, but they may not work properly if you view locally and it should be tested properly via link previously mentioned.

Leslie McKerchie

Hello Nancy!

Sorry to hear that you're running into an issue with this. Sounds a bit different than what Leah was experiencing here a few years ago.

Can you let us know what version you are utilizing? Are you getting an error message of some sort?

If you need us to take a look, please feel free to share your .intr and .story file for me to take a look.