1 Reply
Christine Hendrickson

Hi Edward,

Sorry to hear about the trouble you're running into when publishing to Word.

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

It sounds like publishing to Word was working properly before. If this seems to be specific to a project, it may be an issue with corruption. It may help to import the current project into a new, blank project file. Here's information on how to import from an existing project file into another. 

If the issue continues, it may help to run a quick repair:

Articulate Support - How to Repair Articulate Storyline

Please let us know if you have any questions, or need further assistance.

Best,

Christine