Storyline2 forgetting saved state.

Hello Helmy! 

How have you set up the Resume Behavior in your course? If you have selected Prompt to resume, the learner will see this message when they revisit the course:

If the learner clicks no, the course will start completely fresh, and the restricted navigation will reset. It sounds like you'll want to change the Resume Behavior to Always resume so the user can use the menu to jump back to the first slide in the course and navigate freely without restriction. 

Let me know if you have any further questions!

Thanks Alyssa, yes already set up Resume Behavior which works up until i complete the course. Once completed and reopened the resume behavior ceases to work.

Thanks for that update, Mark. When you complete the course and reopen it, do you not see the "Would you like to resume where you left off?" message? What resume setting have you selected within your file? You can check by clicking Player > Other.

It might also help if you could share your file here so I can test it from my end.

Alyssa, maybe I am not explaining correctly. The "Prompt to resume" is  already selected as outlined above. I've been working on hundreds of courses and consider my self expert and know all settings.

The problem is  -  a course is marked "completed" on a LMS ( you get to last page and exit). This "completed" course is then reopened (as a student might do to review the learning), the "Prompt to resume" never appears (although it does if course in NOT completed).

I would expect it to "Prompt to resume" and return you to the last screen (exit screen).

Sorry cannot share as client will kill me !!

I'll see if i can create an example

Hi Mark,

Thanks for clarifying. Before you create an example, you may want to test the original in SCORM Cloud to see if the same thing happens there.  This will help determine if the issue lies within your LMS or the actual project file.

Alyssa, just an update. It is an LMS issue. Investigating now.

Thanks for your help, Mark

Thanks for the update, Mark!

FYI for people on this thread.  The restricted menu with always resume is not working for me in SL360.

The course will remember what slide I'm on, but all of the previous slides are now locked again.  My users are stuck in the middle of a course or on 1 slide and can't use the menu to go forward or backwards.

in this image, the dimmed text in the menu is the current slide and the white text is Un-visited slides.  With this set to restricted, and the only way to get to the next slide for any of them is to have the timeline end and jump them to the next slide.  So this really should be impossible for a user to not be able to use the menu to jump back to the first or previous slides.

I'm willing to beta test, since there are so many issues, I think a community this great would have enough people willing to help make the product stable before a release to everyone with varied clients/jobs that are depending on the software to work.

Also, is there a way to jump back to previous versions of SL360?  It would also be nice to jump back to SL2 where things worked (I know Adobe does this, is this something Articulate is thinking about doing?)

Hey Kyle,

I just responded to a similar comment you posted over here,  so I wanted to link that for anyone following along.

There isn't an option to save a Storyline 360 project as a previous version, but Storyline 360 can be installed side by side with Storyline 2 on the same computer. That way you have the option of working from either version. Just keep in mind Storyline 360 projects can't be opened, edited, or published with previous versions of Storyline.

Do you know if this will be an optional feature in the future?

The ability to save a Storyline 360 file as Storyline 2 is not a feature that is on our roadmap at this time, but if that's something that would make life easier for you, you're welcome to share your thoughts with our product team here.  And in case you're interested, you might find a sneak peek of what’s down the road for Articulate 360 here...we update that page with new features that are definitely on the way!