I am seeing the same thing as the image that you shared here. Is that not what is expected? Please share some additional details as well as your .story file for us to take a look.
That is not what is expected. I have attached the .story file for you. As you can see, the Help slide does not look like that. It should be a while background.
You have everything setup correctly. The Lightbox works as it's supposed to but the problem is somehow affecting slide 6.1 and rendering it transparent. The content on the slide is there but the *slide* is not.
I've never seen this before and appears to be a bug of some kind. I'd suggest submitting this issue to the Articulate Engineers through a support ticket.
Was the case of the missing lightbox ever resolved? I see the exact same problem with an FAQ interaction that I imported from Engage. The empty box with a red 'x' appears but not the contents.
I took a look at Melissa's case. Our team was able to see the behavior reported, but they were able to correct the issue by creating a new slide master and copy/pasting the problematic slide into a new slide as well.
We did not hear back from the user to know if her issue was corrected or if she needed further assistance.
If you have a file that you would like our team to take a look at, you are welcome to share here.
10 Replies
Hi Melissa!
I am seeing the same thing as the image that you shared here. Is that not what is expected? Please share some additional details as well as your .story file for us to take a look.
Hi Leslie,
That is not what is expected. I have attached the .story file for you. As you can see, the Help slide does not look like that. It should be a while background.
Hi Melissa,
You have everything setup correctly. The Lightbox works as it's supposed to but the problem is somehow affecting slide 6.1 and rendering it transparent. The content on the slide is there but the *slide* is not.
I've never seen this before and appears to be a bug of some kind. I'd suggest submitting this issue to the Articulate Engineers through a support ticket.
I submitted a ticket this morning.
Thanks for the update Melissa. I see where you have submitted a case (00554639) to our team and you should be hearing from someone soon.
Was the case of the missing lightbox ever resolved? I see the exact same problem with an FAQ interaction that I imported from Engage. The empty box with a red 'x' appears but not the contents.
Hi Catherine!
I took a look at Melissa's case. Our team was able to see the behavior reported, but they were able to correct the issue by creating a new slide master and copy/pasting the problematic slide into a new slide as well.
We did not hear back from the user to know if her issue was corrected or if she needed further assistance.
If you have a file that you would like our team to take a look at, you are welcome to share here.
Hi,
I was having a similar problem and noticed the background of the light box slide was set with a 65% transparency. Changed it to 0% and it's fine now.
Hope this helps,
Mark
Thanks for popping in to share both your findings and solution Mark.
Thank you! I republished and it seemed fixed. However, if it happens
again, I will change the % of transparency.
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