Question 1 (of several to come, I believe): I recently updated one program from Storyline1. The quiz banks call a separate audio layer both on the base and feedback layers. This is no longer working. What can I do to repair these changes to make them functional again?
Have you looked at recreating the triggers or to see if anything changed during the upgrade? Without seeing the file, it's difficult to tell - if you'd like you can post the file here for us to take a look at (please share the SL1 file so that we can see the before behavior).
I have tried to recreate the triggers, checked for updates and contacted support. So far, nothing is working. You've helpd me on issues with S1 before and it's a basic Pick One question bank where the right answer triggers a correct layer; wrong answer an incorrect layer with an Audio layer called on the base and feedback layers. All check boxes to hide other layers are deselected and the audio layer is set to "reset to initial state" upon revisiting, with a "hide this layer" when user clicks outside of command and a "close layer placeholder." The problem is, the timeline for the feedback layer is paused or gets hung up because a "continue" button should appear after 3 seconds and does not. Nor does the audio get a call when the feedback layer is selected. It's all rather maddening.
I see the case you submitted to our support team yesterday, so I can follow along as they investigate that issue.
In regards to opening the file, how were you able to determine it was corrupted? Was there an error message? You'll want to make sure you're opening the file with the appendage of SL Back up as anything created in SL2 won't be able to open in SL1.
I opened the SL-backup with SL1. The issues in SL2 are all present plus more in SL1 (and they weren't present before). It now appears all of my formerly-functional SL1 projects are no longer working.
I've escalated your case based on the newest information you shared in the email about changing the file path/location based on updating your system. You should hear from one of our support engineers soon.
I see that Jayem was able to assist you with your file in regards to a placeholder image that was interfering with some other elements. If you need additional assistance please let Jayem or I know.
Correction to the last message. Jayem was able to find the solution although I have no idea why the problem suddenly appeared and linked to that item. I'm off to delete 900 text placeholders....
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Hi Virginia,
Have you looked at recreating the triggers or to see if anything changed during the upgrade? Without seeing the file, it's difficult to tell - if you'd like you can post the file here for us to take a look at (please share the SL1 file so that we can see the before behavior).
Hi, Ashley,
I have tried to recreate the triggers, checked for updates and contacted support. So far, nothing is working. You've helpd me on issues with S1 before and it's a basic Pick One question bank where the right answer triggers a correct layer; wrong answer an incorrect layer with an Audio layer called on the base and feedback layers. All check boxes to hide other layers are deselected and the audio layer is set to "reset to initial state" upon revisiting, with a "hide this layer" when user clicks outside of command and a "close layer placeholder." The problem is, the timeline for the feedback layer is paused or gets hung up because a "continue" button should appear after 3 seconds and does not. Nor does the audio get a call when the feedback layer is selected. It's all rather maddening.
Additionally, just tried to open the back-up created by SL2 in SL1 and it's apparently corrupted. So not happy
Hi Virginia,
I see the case you submitted to our support team yesterday, so I can follow along as they investigate that issue.
In regards to opening the file, how were you able to determine it was corrupted? Was there an error message? You'll want to make sure you're opening the file with the appendage of SL Back up as anything created in SL2 won't be able to open in SL1.
I opened the SL-backup with SL1. The issues in SL2 are all present plus more in SL1 (and they weren't present before). It now appears all of my formerly-functional SL1 projects are no longer working.
Hi Virginia,
I've escalated your case based on the newest information you shared in the email about changing the file path/location based on updating your system. You should hear from one of our support engineers soon.
Hi Virginia,
I see that Jayem was able to assist you with your file in regards to a placeholder image that was interfering with some other elements. If you need additional assistance please let Jayem or I know.
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Correction to the last message. Jayem was able to find the solution although I have no idea why the problem suddenly appeared and linked to that item. I'm off to delete 900 text placeholders....
Thanks Virginia - that was the message I saw from Jayem that seemed to solve it.
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