since 2 weeks or so im facing a problem, in which the program not responding especially when im closing a story ( project) and i have to end task in order and open the program again.
i dont think i have an operating system updates, or if any it wouldn't make a problem.
and its a must to download storyline??, as the release date of the latest version on the website is : May 24, 2018 , which should be the same version i downloaded from 1 month !
3 Replies
Hi Diaa,
Thanks for reaching out and letting us know that you've run into trouble getting your Storyline 2 software to close properly.
Did you have an operating system update or some other computer change that would shed some light on what changed two weeks ago?
A repair of your software install should fix that issue right up for you :)
Hi Leslie,
i dont think i have an operating system updates, or if any it wouldn't make a problem.
and its a must to download storyline??, as the release date of the latest version on the website is : May 24, 2018 , which should be the same version i downloaded from 1 month !
Hi Diaa,
It's not a must, but you mentioned having an issue with your software performance and a repair would be the recommended resolution.
Also, be sure that you're working locally with your software and files, which is typically your C: Drive.
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