One of our customers is having trouble playing SCORM 1.2 contents produced with Storyline360: the SCORM module apparently imports without a hitch but, when played, only gives out a blank screen.
Unfortunately our customer cannot give us access to his SumTotal platform nor get any error feedback from it.
Has anyone ever experienced this kind of problem? All SumTotal users tips welcome...
Thanks for reaching out! Has your customer tested this in various browsers? If so, are they getting a blank screen each time?
I would also recommend testing the file in SCORM Cloud. This will help determine if the issue is related to SumTotal or the actual project file itself. If you are able to replicate the blank screen in SCORM Cloud, be sure to send the .story file to us to take a peek.
I'm not sure if Anik is still subscribed here, but you are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back soon.
We just purchased SumTotal and are working through UAT Testing so I happen to possibly have an resolution for you. We were expereincing this issue when playing in IE mainly.
We had to go adjust the SumTotal settings on the Learning activity for the E-learning and check the None radio button option for the Content Player Settings on screen display. We also have to check the box for "Open content player in native mode (applies only to SCORM content) option and all of our issues with the white screen went away.
6 Replies
Hi Anik,
Thanks for reaching out! Has your customer tested this in various browsers? If so, are they getting a blank screen each time?
I would also recommend testing the file in SCORM Cloud. This will help determine if the issue is related to SumTotal or the actual project file itself. If you are able to replicate the blank screen in SCORM Cloud, be sure to send the .story file to us to take a peek.
Hi Anik -
Did your client ever solve this problem? Any tips. Thanks.
Anjali
Hello Anjali!
I'm not sure if Anik is still subscribed here, but you are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back soon.
Having the same problem. Any thoughts? I cannot send test files as this is for a bank and the security is high. We can't share files.
Hi Natasha!
Happy to help! Are you using SumTotal or you are noticing blank slides?
I would look into seeing if this occurs in a specific browser or all browsers. Also, how are you publishing the project? Here are the system requirements for Storyline 360.
The last thing I would make sure of is that you're saving your files locally, rather than using a shared network.
Hi Natasha,
We just purchased SumTotal and are working through UAT Testing so I happen to possibly have an resolution for you. We were expereincing this issue when playing in IE mainly.
We had to go adjust the SumTotal settings on the Learning activity for the E-learning and check the None radio button option for the Content Player Settings on screen display. We also have to check the box for "Open content player in native mode (applies only to SCORM content) option and all of our issues with the white screen went away.
Hope this may help you!
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