Storyline360 LMS iOS issue
Jun 13, 2017
Dear Support Team
I'm facing an issue with a Storyline360 publication (HTML 5 LMS scorm 1.2 Publication) on iOS.
The exported module seems to trigger an error in the browser (error message "A problem occurred with this web page so it was reloaded." appears on Safari) which reloads the page, leading consequently to an "LMS API not found" error.
I've tried to launch the module on different LMS pateforms (Crossknowledge, Drupal, Moodle, and others).
I've tried different iOS devices iphones 5 and 6, ipad2, with different versions (from 8 to 9.3.5).
I've tested Chrome browser on ipad, resulting on the browser's crash.
I've also tried all advises made in various forums (most of them concerning Safari settings and memory clean) but the issue is still occuring.
The same module works perfectly fine on Windows and Unix OS, with Chrome, Firefox, Opera and IE/Edge.
I've tested an simple Storyline360 publication (non-LMS purpose) on a local server. Safari reloads the page with the same error message.
My Storyline version is v3.6.11979.0.
Do you have any idea about this issue's origin or solution ?
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