Storyline360 Transcript and Menu issues on iPad and iPad Mini

Thanks for the detailed write-up and the screenshots, Amy. I'd like to do a bit of testing, but can you first help me with these questions?

• Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.9.13567.0 in the bottom-right corner. 

• Does the same thing happen when you test the course in another LMS environment like SCORM Cloud? 

Yes, on the latest and it also happens in Scorm Cloud. 

Hi Amy, thanks for confirming. I was able to replicate this behavior in a new file. We've documented it and are working with the team on it.

I found that for the Menu issue:  If you scroll down and try to choose a slide, on the first attempt, the menu will jump and then go to the wrong slide.  On the second attempt, it will bring you to the slide you choose.

For the Notes: Upon first opening the notes, you can't scroll to the end. When toggling to the Menu and then back to Notes, you can then scroll through the notes.

I realize these aren't really workarounds that you can give to learners, but I wanted to let you know what I discovered in testing. I'll keep you updated in this discussion on any potential fixes.

What is the status on this issue? I have courses built in Storyline 360 and when viewing on an iphone the player menu does not scroll properly - it jumps back to the place where you were and/or plays a different slide than the one you selected in the menu. 

Thanks Rebecca for checking in here. The issue where the notes text viewed on a mobile device doesn't scroll correctly or is cut off is something that our team is still looking into. I dont have an update to share here yet, but as soon as we do we'll post in forum discussions such as this one. 

Hi Ashley,

I just received a report of this happening in one of our courses.  We are using the latest release, and see the same behavior where navigating back to the notes pane will allow us to scroll. I’m attaching a screen recording to show it in action. 

The behavior appears to be sporadic—not happening on every slide. 

Hi Michael,

Thanks for sharing that here - it is something our team is looking into, so having that video will help them. If you're able to share a link to your published course as well I can include that in the report filed too. 

I just wanted to provide a quick update, as well:  I can no longer reproduce the Menu issue that I described above:

I found that for the Menu issue:  If you scroll down and try to choose a slide, on the first attempt, the menu will jump and then go to the wrong slide.  On the second attempt, it will bring you to the slide you choose.

I'm on update 3.10.13923.0 with Storyline 360.  If you are still seeing that behavior after updating, please let us know.  Notes not scrolling on the initial attempt is still an issue that we're tracking, as Ashley confirmed!

I am on version 1.10.13923.0 and am having the same Menu issue although I cannot ever get it to go the slide I choose. It pops back up to the top every time or goes to a slide I did not choose.

Rebecca Desch
Training Specialist | American Heritage Girls
175 TriCounty Parkway | Suite 100 | Cincinnati | OH | 45246
Phone: 513.771.2025 Ext. 127| Fax: 513.771.2595
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Hi Rebecca,

Have you tested publishing it with this latest update and checking that you're viewing the newest copy by clearing your browser cache or accessing in a private browsing window?

If you're still running into the issue, we'd love to take a look at your .story file.

Note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

Hi folks!

Great news! We just released another update for Articulate 360, and it includes a fix for the issue where notes wouldn't always scroll and/or were sometimes cut off in HTML5 output on mobile devices.

Simply launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.