HI, I have a question. we have a series of question interactions. we use submit, previous and next buttons. for some reason, at times, we get an extra ghost button. We have no idea why. this behavior is inconsistent.
By the way, the other issue you were helping me with (color fill not filling the object completely) was solved. It was a problem we had with only one computer.
Regarding this issue, i can't really share the file because it has proprietary content. I'll see if i can come up with a test file.
Awesome, thanks for letting me know. Glad that issue was resolved
About the file, no problem. I'm happy to look at it if you can put it in a new file, or we can look at the original through a support case, whatever works for you.
Sorry about that Renee, you can do that here. You'll be able to attach the file on the second page of the form, if you wish. Also, if you'd like to share the case information with me I can follow the progress.
I was just checking on the status of your case this morning and I wanted to see if this issue is resolved for you. I wanted to wait a bit, for the holidays, just in case you were out on vacation. The case was last updated on December 20th, by John. If you haven't received the response, please try checking your spam folder or filter for your email account.
If the problem still exists, please let John know by responding to the case email, so he can work with you to resolve it.
Thanks very much, Renee, I hope you had a wonderful holiday!
7 Replies
Hi Renee! Good to see you
That is strange, it looks like it's showing a part of another layer for some reason.
Any chance you can share the .story?
Thanks!
Thanks.
By the way, the other issue you were helping me with (color fill not filling the object completely) was solved. It was a problem we had with only one computer.
Regarding this issue, i can't really share the file because it has proprietary content. I'll see if i can come up with a test file.
Hi Renee,
Awesome, thanks for letting me know. Glad that issue was resolved
About the file, no problem. I'm happy to look at it if you can put it in a new file, or we can look at the original through a support case, whatever works for you.
HOw do we create a support case?
Sorry about that Renee, you can do that here. You'll be able to attach the file on the second page of the form, if you wish. Also, if you'd like to share the case information with me I can follow the progress.
Thanks!
Thanks. Here is the information
Case Number: 00310463
Reference ID: ref:_00D30Txo._50040OB5z7:ref
Hi Renee,
I was just checking on the status of your case this morning and I wanted to see if this issue is resolved for you. I wanted to wait a bit, for the holidays, just in case you were out on vacation. The case was last updated on December 20th, by John. If you haven't received the response, please try checking your spam folder or filter for your email account.
If the problem still exists, please let John know by responding to the case email, so he can work with you to resolve it.
Thanks very much, Renee, I hope you had a wonderful holiday!
Christine
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