We have had a client experiencing some issues with our Storyline 360 files. They have reported some "glitches" on video within the SCORM packages and also some strange occurences such as the below (please note, I've pixelated the content - the issue is the way the SCORM is only presenting in lines across the package).
Anyone else ever experienced this? It's new to me.
Ok, so the client is running two windows OS at the moment. 7 and 10.
Those on 7 (currently the majority) are running IE11 in compatibility mode (due to other system requirements) and those on Win10 have access to Edge.
Any ideas why this is an intermittent complaint given the vast majority seem to be running in compatibility mode? Is there anything we can do? Everyone will be moved to Win10 by end of the year but would be good to do something in the interim.
Our SCORMS are published as HTML5 with Flash back up, but presumably their systems are trying to run the HTML, hence the issue? Do you think?
Often running in compatibility mode can cause Internet Explorer 11 to act as an earlier version, such as IE 7 or 8. We only support IE11 for HTML5 output and IE8 for the Flash output, but often in compatibility mode the browser could still be blocking flash and trying to load the HTML5 which would explain why they've run into trouble.
Could those users on Windows 7 use another browser like Firefox or Chrome?
4 Replies
Strange, isn't it.
They're using IE11 - which I know can be a pain, but they've done other SCORM training with us before and had no issues. It's on Moodle.
We've tested it and never seen this before - plus we've had hundreds of users use the training previously too without issue?
Thanks Matthew. I'll pose the Q with the client and see what they say.
Ok, so the client is running two windows OS at the moment. 7 and 10.
Those on 7 (currently the majority) are running IE11 in compatibility mode (due to other system requirements) and those on Win10 have access to Edge.
Any ideas why this is an intermittent complaint given the vast majority seem to be running in compatibility mode? Is there anything we can do? Everyone will be moved to Win10 by end of the year but would be good to do something in the interim.
Our SCORMS are published as HTML5 with Flash back up, but presumably their systems are trying to run the HTML, hence the issue? Do you think?
Hi Ed,
Often running in compatibility mode can cause Internet Explorer 11 to act as an earlier version, such as IE 7 or 8. We only support IE11 for HTML5 output and IE8 for the Flash output, but often in compatibility mode the browser could still be blocking flash and trying to load the HTML5 which would explain why they've run into trouble.
Could those users on Windows 7 use another browser like Firefox or Chrome?
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