The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. You'll want to test your published course before distributing it to learners to see if email triggers will work properly.
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Hi Quinten,
This thread a good place to start! Here are a few things to keep in mind:
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. You'll want to test your published course before distributing it to learners to see if email triggers will work properly.
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