1 Reply
Alyssa Gomez

Hi Quinten,

This thread a good place to start! Here are a few things to keep in mind:

  • The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
  • The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. You'll want to test your published course before distributing it to learners to see if email triggers will work properly.