5 Replies
Daniel  Feerst

Leslie, this question is not too related, but after creating a course in Studio '13, one gives the course to a customer. They create a link to presentation.html. Is the software then supposed to detect what type of device is being used and then jump to html5 as required? I have discovered that when someone is using Chrome, and is given presentation.html -- everything goes great with  but the test results will not show up after entering one's name to obtain the test results. However, when given the html5 directly, it works!

Leslie McKerchie

Hi Daniel!

Yes, this article helps explain how the published content will be presented to your end user.

The supported viewing environments can be found in this documentation.

We do recommend using the presentation.html as you can see in that documentation. Would you be able to share your Articulate Package for us to take a look?

Chris Davison

Been having major issues trying to open a Studio 13 project in Studio 360.  The PowerPoint file is 9MB.  When I open it and attempt to do anything in Articulate (e.g. preview a slide) I am prompted to save the file.  This is extremely slow.  Subsequently after I've checked Preview the file is automatically saved again.  How can I stop the requirement to save the file every time I carry out an action in Articulate?

Vincent Scoma

Hi Chris,

Thank you for reaching out and letting us know. 

When using Presenter 360, it does require saving the file locally, and that should only happen once after the file has been saved. Since it seems to be repeating that process, could I have you try a simple repair of Studio 360 to see if that clears the issue? 

You can find more details on that process here: How to Repair Articulate Studio 360

Please let us know how that works out!