7 Replies
Crystal Villareal

I am having trouble submitting a case.  I do not receive any type of confirmation that my case has been submitted. I have an old confirmation, but I have not received any help on the issue since first submitting the case.

Issue: I have recently transferred over to a new machine. It appears when I downloaded the Storyline software, not all of the characters transferred over to the new machine. I have the illustrated characters, but not the photographic characters. Are there certain links I will need to reinstall?  The bundle is not anywhere on the old machine.  Please advise.
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Alyssa Gomez

Hi Crystal! So sorry the case form wasn't working correctly for you. The last case I see under your Articulate ID is from May 8th regarding triggers, so it looks like this latest case didn't come through. When you do open a new case, you should receive a confirmation email from us immediately.

I'll go ahead and open a new case for you, and we'll get you links to the character bundles you need. Stay tuned!