Probably not the best place to ask this question, but I'm trying to submit a case for a Storyline 2 issue, but I'm receiving an error message everytime I try to submit the case. Anyone else having this issue?
I am having trouble submitting a case. I do not receive any type of confirmation that my case has been submitted. I have an old confirmation, but I have not received any help on the issue since first submitting the case.
Issue: I have recently transferred over to a new machine. It appears when I downloaded the Storyline software, not all of the characters transferred over to the new machine. I have the illustrated characters, but not the photographic characters. Are there certain links I will need to reinstall? The bundle is not anywhere on the old machine. Please advise. ----
Hi Crystal! So sorry the case form wasn't working correctly for you. The last case I see under your Articulate ID is from May 8th regarding triggers, so it looks like this latest case didn't come through. When you do open a new case, you should receive a confirmation email from us immediately.
I'll go ahead and open a new case for you, and we'll get you links to the character bundles you need. Stay tuned!
7 Replies
Hi Brian! I was just able to successfully submit a test case. Can you try a different browser or perhaps without a file first?
Hi Brian,
If a different browser doesn't work, you can also always email Support@articulate.com to start a new case.
Ashley, was just getting ready to ask that question, as another browser did not help.
Just sent the email...
Thanks Brian - you should still get a reply letting you know we've received it. If not, let us know.
I am having trouble submitting a case. I do not receive any type of confirmation that my case has been submitted. I have an old confirmation, but I have not received any help on the issue since first submitting the case.
Issue: I have recently transferred over to a new machine. It appears when I downloaded the Storyline software, not all of the characters transferred over to the new machine. I have the illustrated characters, but not the photographic characters. Are there certain links I will need to reinstall? The bundle is not anywhere on the old machine. Please advise.
----
Hi Crystal! So sorry the case form wasn't working correctly for you. The last case I see under your Articulate ID is from May 8th regarding triggers, so it looks like this latest case didn't come through. When you do open a new case, you should receive a confirmation email from us immediately.
I'll go ahead and open a new case for you, and we'll get you links to the character bundles you need. Stay tuned!
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