Does anyone have any idea why my custom submit button on a drag and drop needs to be selected three times before it submits? Its really odd...anyone else had this?
The only object trigger is 'submit interaction' (and I have a layer trigger that hides when the user starts the activity.).
It does what it should when I click three times but obviously that isn't going to work with a user.
It might be best to submit your original file in a support case with our tech team. All information submitted in your case will be kept confidential. You can submit a support case here. You'll be able to attach your .story file on the second page of the case request. They'll be able to take a closer look at the file and see what might be causing this issue with the submit button. If you can, please share the case number with me, so I can follow the progress.
6 Replies
Hi Gill,
Are you able to share your .story file here, so we can see what's going on?
Thanks!
Its for a client so is it possible for me to post it somewhere private for you to have a look?
I've removed all the text data and uploaded it. Everything else is the same.
Its only draft so please excuse the design stuff that needs fixing
Hi Gill,
Sorry for the delay. I'll take a look a the file and get back to you as soon as possible.
Thanks!
Hi Gill,
It might be best to submit your original file in a support case with our tech team. All information submitted in your case will be kept confidential. You can submit a support case here. You'll be able to attach your .story file on the second page of the case request. They'll be able to take a closer look at the file and see what might be causing this issue with the submit button. If you can, please share the case number with me, so I can follow the progress.
Thanks again, Gill!
Thanks I've submitted the case here. My case number is 00307531
Gill
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