Hi all, I have read the other posts for this and most are about a custom submit button. I just want the default one to work! I haven't changed a thing and used the sequenced drag and drop, however, I just upgraded to IE11.
Doesn't work for the Matching drag and drop either.
Emily - The .story file is on my desktop and I have tested it in one environment. We have a special web server set up for this kind of testing. Just to be certain, I tested it in our LMS today and it doesn't work there, either.
I currently have the same issue. I have just uploaded the file to your support team. Even the "Support - Crash Window" in which you are asked to send crash details to support team appears several times. Always after changing the button that sends the interaction. Very frustrating. I am working on a project for one 1 year now and it has 180 pictures on one slide. In general that leads to crashes so often that I dont want to raise a ticket. Even I increased my computer memory to 12 GB. Hasnt helped.
6 Replies
Hi Troy,
can you check in the trigger section if there you can see the triggers of the submit button? Usually there should be something like:
Submit Interaction (and the name of the interaction should be readable - Matching drag and drop 1, e.g.)
If not, can you adjust that manually?
Best regards
Ralf
Hello Troy,
As Ralf suggested, you want to make sure the trigger to submit is set up. Also I want to confirm that you are working locally with your files, and testing the published output in its intended environment.
Thank you for your replies!
Ralf - I think the trigger is marked correctly:
Emily - The .story file is on my desktop and I have tested it in one environment. We have a special web server set up for this kind of testing. Just to be certain, I tested it in our LMS today and it doesn't work there, either.
Thanks for the update Troy,
Do you have a file you could share for us to take a look?
I currently have the same issue. I have just uploaded the file to your support team. Even the "Support - Crash Window" in which you are asked to send crash details to support team appears several times. Always after changing the button that sends the interaction. Very frustrating. I am working on a project for one 1 year now and it has 180 pictures on one slide. In general that leads to crashes so often that I dont want to raise a ticket. Even I increased my computer memory to 12 GB. Hasnt helped.
Hey Thorsten,
Thanks for working through this in your case with Gerald! I'll follow along as the case moves forward.
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