16 Replies
Christie Pollick

Hi, Bruce -- 

Unfortunately, this appears to be a bug, and I will be submitting this issue with our QA team for further exploration. I tried to do the subscript in a regular slide and then copy/paste it into the Glossary, and that didn't work, and I also tried the same thing in a Word doc., but the subscript did not hold when pasting into the SL Glossary that way, either. I know it would not be ideal, but to perhaps at least get the idea of subscript across to learners, you might want to use capital and lower case letters (ie. DLco)? Just a thought, but please rest assured that I will update this thread when more information becomes available. 

Bruce Graham

Thanks for putting into the bug process Christie.

The problem is not so much with DLco, but when numbers are used, Such as CO2 and so on, as there is only one number size, and it cannot be "faked".

Bearing in mind that the ultimate client is one of the biggest medical research companies in the world, and they are TOTAL AND COMPLETE sticklers for scientific writing conventions, this is a major issue for us. The quicker this can be sorted the better.

Thanks again.

Ashley Terwilliger

Hi Ken,

What version of  Storyline are you using? The issue discussed here was in Storyline 2, and still remains open with our team. 

We continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

Carie Whitehead

I'd like to add another customer to the list of those who need this feature. I am creating training on engineering topics, so definitely need to be able to add scientific notation to the glossary definitions. I need to both superscript and subscript letters and numbers.

FYI, I'd love it even more if I could add images or actual math formulas to glossary definitions.

Ashley Terwilliger

Hi Bruce and Rob,

We did have this filed as a bug in Storyline 2, but I haven't heard much talk of it in Storyline 3 or Storyline 360. To confirm, you've run into this issue with only the Glossary and adding subscripts to text? 

I did a quick test in Storyline 360, and I'm seeing that there isn't an option to enter it natively nor does a copy/paste work. Let me know if you were using another method. 

Nicki Berry

I can't believe that this thread has been on the go for four years and there is still no fix for something that is essential for so many courses! Has anyone found a solution to this yet? It can't be that difficult. I was hoping to find a solution, or at least to go back to the client with something positive. Not sure what their reaction will be when I tell them that this has been raised several times for at least four years and is still not fixed!

 

BTW, it is an issue in the glossary but also in Review 360.

Ren Gomez

Hi Nicki,

I'm sorry we don't currently have any updates on this fix, but we're still monitoring the impact of this bug, so I appreciate you letting us know that it's affecting your projects. Here's an inside look at how we tackle bugs when they're reported. 

I'll be sure to share your comments with our team and jump back in here when we have any progress to share.