Suddenly don't have access to the Storyline 2 upgrade

Sep 22, 2014

I saw this upgrade available over the weekend and couldn't wait to access it on my work computer. I went to see if I was eligable and on my tablet I was able to gain access to the upgrade. Green ticks led the way to the page saying I've all the necessary products for my free upgrade. But I get stopped at this Platinum membership page:

I cannot even sign into the webpage to check my status on this product. I am confused now, someone please help me.

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