How the 24/7 support for a Platinum Members works? Does it apply also for outside of the US members? What is the quickest way to get it - what number to call? what e-mail to write? what address to chat?
I don't have it with Storyline but I did have it with Studio 09 a few years ago, and I received an email with specific details of email address, phone number and chat information...not sure if things have changed - just seeing if I can locate the email now - will report back if I can.
Hi Matthew,
thank you for your time.
I did use the URL, but in a way, that I am not sure it had worked, because:
1. The system asked for all the data and should know who I am since both
me and the product are registered.
2. The form looked normal (identical or similiar to the one I had used
while having trial period).
On the other hand there was the chat window, co maybe it's some distinction.
And I got some help.
I don't see any access to shared view option, though - but maybe it's
next step after submitting the case (as you suggested).
Have a good day!
It's not a public link, as live chat is only accessible as a part of the PMP. If you have PMP and no longer have access to the link can you connect with our Support team here so that they're able to take a look at your specific account and share the link?
The Platinum Membership Plan allows you to submit a priority case via email. The form looks the same as the regular contact form but we know that it is a PMP case based on the fact that you are submitting a case through the PMP page. Those cases are immediately placed at the top of whatever queue they happen to go to.
Live chat is also available 24 hours a day, 5 days a week except for major holidays (Thanksgiving, Christmas, New Year's).
11 Replies
Hi Adam
you should have received all that information in an email with your SL license details.
Hi Adam
I don't have it with Storyline but I did have it with Studio 09 a few years ago, and I received an email with specific details of email address, phone number and chat information...not sure if things have changed - just seeing if I can locate the email now - will report back if I can.
Looking forward!
Thank you!
AB
Hi Matthew,
thank you for your time.
I did use the URL, but in a way, that I am not sure it had worked, because:
1. The system asked for all the data and should know who I am since both
me and the product are registered.
2. The form looked normal (identical or similiar to the one I had used
while having trial period).
On the other hand there was the chat window, co maybe it's some distinction.
And I got some help.
I don't see any access to shared view option, though - but maybe it's
next step after submitting the case (as you suggested).
Have a good day!
Hi Adam!
Looks like you found our Live Chat option :) I see where you worked with Wilbert.
Your live chat turns into a support case (00645028) in case we need to further follow up.
Glad that you were able to get the assistance that you needed.
But still I can't get grip on at least one thing, that is very important
for me: the score for each of the dragged answer.
Kind regards!
Adam
W dniu 2015-09-16 o 16:13, E-Learning Heroes pisze:
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> Hi Adam!
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> Looks like you found our Live Chat option :) I see where you worked
> with Wilbert.
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> Your live chat turns into a support case (00645028) in case we need to
> further follow up.
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> Glad that you were able to get the assistance that you needed.
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Hi,
But the conferences are paid and shared view was supposed to be a part of Platinum, wasn't it.
Regards
Looks like you responded to your case with follow up questions and you should be hearing from someone.
The details of our PMP plan can be found here if you'd like to take a look.
Hi Matthew,
It's not a public link, as live chat is only accessible as a part of the PMP. If you have PMP and no longer have access to the link can you connect with our Support team here so that they're able to take a look at your specific account and share the link?
Hi Matthew.
The chat is available on the page you go to when you click that link. You can also submit a priority case via email as well.
The Platinum Membership Plan allows you to submit a priority case via email. The form looks the same as the regular contact form but we know that it is a PMP case based on the fact that you are submitting a case through the PMP page. Those cases are immediately placed at the top of whatever queue they happen to go to.
Live chat is also available 24 hours a day, 5 days a week except for major holidays (Thanksgiving, Christmas, New Year's).
This discussion is closed. You can start a new discussion or contact Articulate Support.