Support for a Platinum Member

Sep 16, 2015

How the 24/7 support for a Platinum Members works? Does it apply also for outside of the US members? What is the quickest way to get it - what number to call? what e-mail to write? what address to chat?

Thank you

11 Replies
Adam Brańko

Hi Matthew,
thank you for your time.
I did use the URL, but in a way, that I am not sure it had worked, because:
1. The system asked for all the data and should know who I am since both
me and the product are registered.
2. The form looked normal (identical or similiar to the one I had used
while having trial period).
On the other hand there was the chat window, co maybe it's some distinction.
And I got some help.
I don't see any access to shared view option, though - but maybe it's
next step after submitting the case (as you suggested).
Have a good day!

Adam Brańko

But still I can't get grip on at least one thing, that is very important
for me: the score for each of the dragged answer.

Kind regards!
Adam

W dniu 2015-09-16 o 16:13, E-Learning Heroes pisze:
> E-Learning Heroes
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> Your live chat turns into a support case (00645028) in case we need to
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Justin Wilcox

The Platinum Membership Plan allows you to submit a priority case via email. The form looks the same as the regular contact form but we know that it is a PMP case based on the fact that you are submitting a case through the PMP page. Those cases are immediately placed at the top of whatever queue they happen to go to. 

Live chat is also available 24 hours a day, 5 days a week except for major holidays (Thanksgiving, Christmas, New Year's). 

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