Support number

Hi Janet

I think it is all done via logging a support ticket / email unless you are a Platinum member and then you would have instructions on how to set up phone contact.

Hi Janet,

You can reach our Support team by submitting a case here. It looks like you may have emailed with my colleague Laila in regards to difficulty with your installation - so if you're still having difficulty please feel free to let me or Laila know and we'll route you to a support engineer for further assistance. 

Is there anyway to get help on the weekend?

Sometimes posting a question on this forum is the fastest way.

Hi Michael,

I saw you also messaged our Support Engineers here. The email is staffed 24/7, but that team may have to escalate to our Support engineers for more help, and they are back online early Monday am. 

It looks like you also resolved your issue, and I'm happy to hear that so I'll close out your support case. Typically for issues such as adding/dividing variables or other how to type of questions reaching out here in the ELH community is the best option as well! Similarly, you may want to bookmark our Tutorials page here. 

Storyline 3 published files are not working correctly in Firefox for example:

1. multiple choice options flicker when mouse hover.

2. static image can move anywhere on the screen.

Please suggest how to fixes such type of issue in storyline 3 for Firefox.

Hi Mukesh,

Uh oh! I'd love to have our team take a look and do some testing around this, so I've started a case for you. You'll see an email shortly to confirm that with a link to upload your project file.

I know our Support Engineers will be able to help! 

Hi,
I got 1 requirement from client. They have created one course in multiple languages (approx 17-20 including English). Now they want to add language selection page where learner can select any language and after that the course of selected language will run. Can it possible for bookmarking that bookmarking will be same for all languages. For example, if learner close the English course on slide no. 6 and after relaunch he choose Japanese or any other language and click on yes button on bookmarking popup and he will jump on slide no.6 of selected language.
Thanks

Hi Rakesh,

When you resume Storyline content, it will always resume back to the last slide visited if you're using the Prompt to Resume or Always Resume setting. However, it sounds like you want to resume to a slide that allows the learner to select their language, is that right?

I know there are several folks here in the community who have experience creating courses in multiple languages. I might suggest starting a new discussion on this topic in the Building Better Courses forum to get more eyes on it! 

Thanks for your suggestion. I have created a new topic "Bookmarking on localized courses in storyline 2".