Survey Feedback Slide

Mar 14, 2016

Hi All,


Longtime AS1 user here, but this is my first time creating a set of survey question slides. I'm not able to attach a Storyline file so apologies if this gets a little to long-winded.




I am creating a survey where each question has options 1-10 for the user to rate. I would also like to categorise the ratings, so to put it crudely, 1-5 is 'Bad', 6-8 is 'Good' and 9-10 is 'Excellent'. I would like the user to rate themselves without seeing what category they fall under (as this can cause them to adjust their answers!) so ideally this should only reveal at the end, after they have completed the survey.




I've explored several options such as displaying the category results in the results slide with variables (but this becomes buggy when the user changes her mind and clicks on another rating option ... I think this is to do with object layering). So I'm trying out feedback slides instead so that when the user finishes the survey, she can click on 'Review Survey' on results slide and that will display the feedback for each question (I have set the feedback to be 'by choice').




That works nicely, except for one thing: For each question slide, I also have 'Next' and 'Previous' buttons so that if the user changes her mind, she can go back and forth before reaching the results slide. The problem is that when the user clicks 'Previous', the previous slide displays the feedback slide too. Now I don't want this at all as I want the feedback slide displayed only after the survey is completed and the user clicks on 'Review Survey'.


I've looked into slide properties and the only way I can get the feedback slide to remain hidden is to set 'reset to initial state' when revisiting. But this would cause the user to having to do the survey slide again.



Does anyone know a work-around for this?



Thanks very much :)

5 Replies
Jannah Aljafri

Hi Leslie,

Apologies for duplicating posts. Thanks for your speedy reply but that doesn't really work. I've done exactly as according to the tutorial: I added a blank slide between the last question slide and the results slide and created 2 buttons so that one is triggered to the first question slide (check) and the other is triggered to the results slide (submit). I've also removed the 'Submit' button from each question slide so that the only navigation available are the 'next' and 'previous' buttons. So theoretically the 'submit' button in the blank slide should submit all question slides (though according to the tutorial, it should be triggered to the results slide).

When I preview the whole scene, I'm able to go back and forth without seeing the feedback layers. But when I come to the results slide and click the 'review' button, which is triggered to 'review results' (of the results slide), I'm taken to the first slide but no feedback is displayed.

I've tried all options of the 'when revisiting' property for all the question slides but the problem remains the same. Also I'm not really a fan of submitting all results at once, as it doesn't really stop the user from NOT doing the question as they can go back and forth very easily. But since this looks to be the best solution, I hope that there's a way to actually review the question feedback!

P.S. Bearing in mind that these are survey question slides, not quiz

Ashley Terwilliger-Pollard

Hi Jannah,

Thanks for sharing that explanation here - but it left me with a few more questions! You mentioned that they're survey slides but are also talking about a feedback layer - since survey slides aren't graded there isn't typically a feedback element associated with them. Did you add that in manually? If so, and you're using the "review" functionality of the results slide you'd likely need to include a trigger to show the particular feedback layers based on the user having used the "review" functionality vs. navigating back using the prev button/menu. 

I know you mentioned not being able to share the .story file here, but since you're using a more customized set up, being able to take a look at it would assist in offering more advice/ideas based on your set up. If you can even include a few representative slides with all the content removed that'll give the community something to work with. 

Jannah Aljafri

Hi Ashley,

Thanks for that, and sorry that it's leaving you with more questions! Actually I haven't done any special customisation at all, I've just used the functions available for survey questions. These functions do include feedback, so if you go to the question property window, you will see that there's an option for feedback (and I selected it as 'By Choice', enabling me to add individual feedback for each choice). But there were problems, as I'd described earlier. For now, I've simply removed the "Previous" button and allow the user to do the survey just once, but at least when they come to the results slide and click on '"Review", it shows the feedback slides.

I would prefer a solution where the user is free to go back and forth through the questions slides before reaching the results slide and without seeing the feedback layers, as this would allow them to change their mind before submitting all the survey questions. Maybe you have a few ideas by now?

Thanks again.

Ashley Terwilliger-Pollard

Ah Jannah - sorry for my confusion and adding to it when totally forgetting about the survey options. I was playing around with a sample set up just now and when I use just the prev/next buttons the user doesn't see the feedback when navigating using the prev/next buttons or on the review - since it wasn't ever seen if they didn't submit the survey, and by default as the review they're not shown the feedback layers but a built in review layer (which shows correct/incorrect and therefore not applying to survey slides as there is no correct). So I'm not sure I'm clear still on what you have set up or the issue you're running into? 

I know you mentioned you couldn't share the file publicly, but if you could include a mock up or even send it along to us privately we're happy to take a look. 

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