Hi, I am facing major issue of tab order on interactive slides after publishing a course in storyline 360. This is happening after this latest update of June 27th. Please tell me how to resolve this issue ASAP my all files are suffering because of this.
Hi, I am sharing two videos for comparison one before updating storyline latest version and one after it. You can see how tab orders are running in loop after updating storyline
Are these items appearing on a layer? Our team is currently looking into an issue that surfaced with Update 17, where in the HTML5 output the tab order restarts from the beginning when a layer is opened.
I'll include your videos in the report filed with our team, and I'll keep you posted on the issue here. If you need to roll back to an earlier update, please reach out to our Support team here and mention this issue and they'll be happy to help.
I'm experiencing the same issue and it's affecting a lot of my interactive screens. Same symptoms. HTML5 output. I can't release my course with this version, so I guess I'm gonna have to roll back to the previous version. Hopefully being opened with Update 17 won't affect the way it works with Update 16. It's always tough when these issues arise to figure out what you gained with the current version that you'll be losing by rolling back to a previous version.
Hi there, Erich. Thanks for sharing your experience here. I reached out to our support team so they could provide you with a rollback to Update 16. You should have an email from John with further detail about the priority we've given these accessibility issues.
Thanks for sticking with us, and I hope we can help you get your projects moving forward!
For what it’s worth, I received this message from one of the Sr. Tech Support reps a couple weeks ago:
”I have also looked into your other bug reports and I can confirm that at least half of the reported bugs are "hotlisted" or being given high priority. Some of the fixes are already being tested and may be included in upcoming updates. I will be requesting the rest of the reported issues be considered by our Product team as well.”
I’ve had probably close to ten support requests related to accessibility confirmed as bugs, so I’m hoping that a release soon will address a lot of the accessibility issues I’ve found. It’s always disappointing to read through the release notes when they haven’t been addressed.
Thanks, Erich for sharing that here, and the issue with the Tab order restarting from the beginning when a layer is opened is something our team is working on currently. We'll let you know as soon as we can about this issue and any additional updates.
Pro tip on rolling back... You can always uninstall and reinstall an old version by downloading the desired version at: █████████████████████████████████████████████████████ (change the version number in this URL to the version you're looking for).
My problem at this point is that I can't roll back anymore because every previous version has something broken something that one of the newer versions fixed.
We're working on a new option that would allow anyone with an Articulate ID to access earlier versions of Storyline 360 if you need to rollback due to a bug.
If anyone does need to rollback before this new option is live, never fear! Our Support Engineers are available 24/7 - reach out to them here and let them know what you're running into.
They'll provide a rollback link, and add your case to the bug reports that we're tracking. That also helps us have a better sense of how many individuals are impacting by each bug, which is one of the components we look at when we identify and tackle bugs.
Unfortunately, I can report there seems to be another bug with the tab order, or perhaps I am just now noticing it.
The tab order on a slide that is lightboxed is not being read correctly. The tab order seems to be reading all of the objects on the slide even if they are unchecked (accessibility tab).
Thank you for taking the time to look into this. As it turns out, what I ran into was the tab order + states issues. Some of the states of some of the objects had objects that had their accessibility boxes checked. Once I went into all of the states and turned off any objects that were checked for accessibility the lightbox worked correctly, as your demo showed.
Note, the tab order did not have any of those other objects that were in the states, but I believe this is a known bug.
I meant to come back to this thread to update. Thanks for checking back!
Hi Bob. For the issue with the tab order restarting when a layer is opened, we are planning on releasing a fix in the next update, hopefully just a few weeks away. We'll let you know for sure when we can!
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Hi, I am sharing two videos for comparison one before updating storyline latest version and one after it. You can see how tab orders are running in loop after updating storyline
This post was removed by the author
Hi Srishti and Bsi,
Are these items appearing on a layer? Our team is currently looking into an issue that surfaced with Update 17, where in the HTML5 output the tab order restarts from the beginning when a layer is opened.
I'll include your videos in the report filed with our team, and I'll keep you posted on the issue here. If you need to roll back to an earlier update, please reach out to our Support team here and mention this issue and they'll be happy to help.
I'm experiencing the same issue and it's affecting a lot of my interactive screens. Same symptoms. HTML5 output. I can't release my course with this version, so I guess I'm gonna have to roll back to the previous version. Hopefully being opened with Update 17 won't affect the way it works with Update 16. It's always tough when these issues arise to figure out what you gained with the current version that you'll be losing by rolling back to a previous version.
Hi there, Erich. Thanks for sharing your experience here. I reached out to our support team so they could provide you with a rollback to Update 16. You should have an email from John with further detail about the priority we've given these accessibility issues.
Thanks for sticking with us, and I hope we can help you get your projects moving forward!
It looks like the tab order is still messed up with Update 18. Any word on when this will be fixed? I have to launch in three weeks.
Noted the same thing with the recent version (Build 3.18.16449.0).
For what it’s worth, I received this message from one of the Sr. Tech Support reps a couple weeks ago:
”I have also looked into your other bug reports and I can confirm that at least half of the reported bugs are "hotlisted" or being given high priority. Some of the fixes are already being tested and may be included in upcoming updates. I will be requesting the rest of the reported issues be considered by our Product team as well.”
I’ve had probably close to ten support requests related to accessibility confirmed as bugs, so I’m hoping that a release soon will address a lot of the accessibility issues I’ve found. It’s always disappointing to read through the release notes when they haven’t been addressed.
Thanks for the head's up Erich! Yeah, I hear ya, same here.
Thanks, Erich for sharing that here, and the issue with the Tab order restarting from the beginning when a layer is opened is something our team is working on currently. We'll let you know as soon as we can about this issue and any additional updates.
Thanks Erich and Ashley. I'll probably contact support next week to work on getting a roll back until its fixed.
Pro tip on rolling back... You can always uninstall and reinstall an old version by downloading the desired version at:
█████████████████████████████████████████████████████
(change the version number in this URL to the version you're looking for).
My problem at this point is that I can't roll back anymore because every previous version has something broken something that one of the newer versions fixed.
Proceed with caution and good luck!
Hi Erich,
We're working on a new option that would allow anyone with an Articulate ID to access earlier versions of Storyline 360 if you need to rollback due to a bug.
The link you shared works right now, but once this new page is live, that link will no longer be accessible. I'd hate for it to confuse people further - can you edit it out of your post? Here’s a quick Peek video on how to edit your post if you need help.
If anyone does need to rollback before this new option is live, never fear! Our Support Engineers are available 24/7 - reach out to them here and let them know what you're running into.
They'll provide a rollback link, and add your case to the bug reports that we're tracking. That also helps us have a better sense of how many individuals are impacting by each bug, which is one of the components we look at when we identify and tackle bugs.
Unfortunately, I can report there seems to be another bug with the tab order, or perhaps I am just now noticing it.
The tab order on a slide that is lightboxed is not being read correctly. The tab order seems to be reading all of the objects on the slide even if they are unchecked (accessibility tab).
Hi there Jason!
What version of Storyline are you using? I gave this a quick test in Storyline 360 version 3.18.16449.0, and the tab order appeared to work correctly.
Take a Peek at my testing here, and let me know if you're seeing something different!
Alyssa,
Thank you for taking the time to look into this. As it turns out, what I ran into was the tab order + states issues. Some of the states of some of the objects had objects that had their accessibility boxes checked. Once I went into all of the states and turned off any objects that were checked for accessibility the lightbox worked correctly, as your demo showed.
Note, the tab order did not have any of those other objects that were in the states, but I believe this is a known bug.
I meant to come back to this thread to update. Thanks for checking back!
I just shot a note back to the engineers about the Tab Order bug. Our clients were looking for an update or timeline for a fix.
Rollback option? Well, I guess that might help solve one issue, except you're also rolling back to previous bugs.
Hi Bob. For the issue with the tab order restarting when a layer is opened, we are planning on releasing a fix in the next update, hopefully just a few weeks away. We'll let you know for sure when we can!
Crystal, this is great to hear! Thank you for the update!
Great to hear!
Hey everyone! As Crystal promised, we just released another update for Articulate 360. It includes new features and fixes listed here!
The problem we were seeing where the yellow focus indicator would jump back to the first object on the slide when a layer was opened is now fixed!
You can take advantage of this fix by downloading and installing the latest update of Storyline 360. Let me know if you have any questions!
Thanks for the update Alyssa!
Thanks for the head's up, Alyssa! I just verified that the tab order did not reset when moving to a layer. Yay!
Glad to hear that it's working for you, Joe and Jason!
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