Tablet Freezing Content with Modern Player Enabled
May 21, 2020
Recently we have been publishing our courses with the Modern Player turned on(HTML5 only).
Desktop version, has no issues.
However with tablets we had users tell us the content was "frozen" and after investigation it does seem to be the case. This happened to several of our courses, so it's not just a faulty .story file.
The only way to troubleshoot it for the tablet users was for them to turn on "Request Desktop site" in their google chrome. And it started working with this enabled.
They are using Android 9.0+, and Google Chrome version 80+
We just tested with the same story file, having one output with the classic player and one with the modern player. Only the classic menu output seems to be working on these tablets, however they don't look great.
Anyone else has been experiencing this?