templates

Hi Eduardo,

Can you explain in a bit more detail? Are you referring to the Character Display Panels templates that come with SL? Are you using Sl1 or SL2? Did you have them and now they're gone?

I had sl2 templates laptops, whiteboards etc .., now I just blank.

Same for me Eduardo

There were templates and now they are gone

Hmmm. Well, this is where they reside. You can see the path for the "built-in" ones for both SL1 and SL2

Also, though, there's the StorylineTemplates folder that's in the path show underneath my "and" callout, which would be your

username\MyDocuments\My Articulate Projects\Storyline Templates

The latter is where I see ALL my templates, not just those built-in ones

Also, I came across a couple threads where individuals have run into the same problem (This was SL1.), and the reply seemed to be to repair SL or uninstall reinstall.  Perhaps staff can jump in with a better suggestion.

Templates disappeared after updated

Lost my templates

Hello  Eduardo,

As Rebecca mentioned, you may want to follow the steps outlined in this article to see if this helps.

Please also make sure that you are working locally with all of your project files.

Hi Becky

yep I can see the list in the Tenplates folder ok...just not showing through SL2 interface

Have you tried repairing, Wendy? I'm pretty sure you're aware of working locally.

Also, did you mention at one time that you'd recently had an issue with SL1 and needed to reinstall? Are templates working as they should in SL1?

If I remember from previous posts, you're working with a Mac? That doesn't matter, of course. Templates should still work correctly. Just trying to think about all the pieces and what you may need to report if you need to submit a case.

Hi Becky

thanks for the tips...I am trying to do a repair on SL2 now.  At the end of my eLearning challenge project and I got the dreaded white envelope with red lines on the final slide.  Managed to saved backups but it's still occurring. 

When I go to do a repair it asks me to Uninstall SL, which I say 'yes' but then error message 'Storyline failed to uninstall'.  Tried a couple of times...need more coffee before I try again.

Yuck. How about if you go directly to uninstall instead of repair? By accessing it in Windows via the Add/Remove Programs tool which is quickly accessed by clicking the Start button, then typing "add" in the text box that appears, then choosing Add/Remove Programs from the list.

Then, Find SL2 in the list and uninstall it.

Oh, and definitely coffee first!

Tried that...same thing. Cannot uninstall. Have logged a case with support...hopefully I'll be back on line soon

pooh. Just one more thing. Did you reboot before trying the uninstall? Good luck!

Ha ha

boots are on...reboots are plentiful ;-(

Thanks for the update Wendy.

I will keep an eye on your support case for a resolution.

Hello Wendy!

I do see that you were able to get a resolution for this issue today with Justin.

Glad to hear - and that you are up and running with Storyline 2 again!

Hi Emily...yes up and running again with SL2 - yay Justin!!

He's pretty awesome. Glad Justin got you sorted out! :-)