Templates not downloading: Download Failed Message

Mar 18, 2021

Hi, 

I've been wanting to download and insert template slides, but keep getting an error message. I've tried closing and reopening SL, checked network settings, and still no luck. Any suggestions. 

Thank you. 

 

1 Reply
Ren Gomez

Hi Marcela,

Thanks for reaching out, and I'm sorry you're running into this! You mentioned checking your network settings, and I wanted to share this article that covers all the endpoints that allow Articulate 360 features to work properly:

If all is good here, connect with our team to see if something else may be causing this issue!