Tempshare is stuck at 99%

I am having the same hanging at the same point, 99%. I have just submitted a support case and my file. Thanks!!

Hi Patricia,

I see that Regil was working with you on your case and seems to have been able to upload your course to tempshare. If you need anything else, please feel free to let Regil or myself know and we'll be happy to help. 

Hello

The same thing is happining to me.  Does anyone have an update on the fix.

Many Thanks

Hi Chris and welcome to Heroes! 

I looked at Patricia's case, and it seemed that she needed to update her Flash player to be able to load to Tempshare. Regil provided her the following directions:

Please do the following to see if it resolves the issue you are experiencing: 
1) Upgrade Adobe Flash Player here: 
http://www.adobe.com/go/getflash 

2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run. 
5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens. 
Windows Vista / 7: 
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects" 

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 
7) Close all browser windows for the changes to take effect, and then test if you can now upload to tempshare. 

Is there a size limit that is causing this problem.  I am having it as well. I cannot attach the file here due to personal information within the file. Any help would be great.

Update: It goes to Publishing: 100%....Then nothing happens.

Hi Al!

Tempshare does have a limit of 300 MB. 

We have seen some users have intermittent issues that they were able to workaround for their temporary testing - by removing the option to publish to HTML5. Perhaps this will assist you as well.

The file is only 85 MB

Well, not the size for sure then. Did you try removing the HTML5 option to see if this would allow publish?

Took out the HTML5 option and it worked.  Thanks!

Glad to hear it Al. It is something our web team is looking into, but that seems to be assisting users in the meantime :) Thanks for sharing your update.

I had the same issue where tempshare freezes at "Publishing 100%" when I published to Web, HTML5 fallback Flash. I published again to Flash fallback HTML5, same issue. When I published to only flash, it worked. However, my company does not support flash, so this solution is not viable for us. I will try other options.

Hi Stephanie!

Tempshare should work if you publish with HTML5/Flash or Flash/HTML5. The only option that won't work with Tempshare is HTML5 Only. 

Did this problem happen in all web browsers, or just one browser in particular? 

I have this problem right now - I am uploading a 91Mb storyline 2 zip bundle but it keeps stalling at 98%. I tried twice, and then tried a smaller one which was 7Mb and it went up and then published in no time. After that I then tried the 91Mb again and it just dragged and dragged like taking half an hour. but it does creep up 1% at a time to 98 and then stops..... This is not browser related because I post to tempshare almost daily with the same browser, and have tried another browser and it does the same.  I have the same project settings every time so it is not that either. This has to be a network issue.  I have been uplaoding this same project every day for the last week or so, as the project gets bigger and bigger, and now that it has reached 91Mb - it decides to stop.... why?

Hi Brian,

Thanks for letting us know that you're running into an issue with Tempshare.

Your file size is well within the maximum file size of 500 MB, so that should not be the issue.

With your permission, I'd be happy to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

It's OK thanks it must have been a network issue at your (US) end because I got up this morning (UK time) and it went through first time with no issues. So I know now to avoid using Tempshare at certain times of the day... :+)

Hi, Brian. Thanks for circling back with this update!

Glad to hear the project successfully loaded onto Tempshare. If you hit this roadblock again, please let us know!

By the way, it looks like you may have replied via email where your contact information came through. This quick Peek recording will show you how to edit it out if you’d like!

Happening again to me ugh.

Oh, no!

Thanks for reaching out, Stephanie.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Leslie, I have uploaded the file. 

Thanks, Stephanie. Taking a look now.

Hi All,  I'm having the same issue.  Goes to 99% and stops. I'm publishing as HTML5 with Flash fallback. Can I send you the file privately?

Hi, Alison. I'm so sorry you're stuck at that point!

I'm having trouble recreating this, but have no fear! You can share the affected .story privately by using this upload link. 

I'll have a closer look and delete the file after troubleshooting!

Hi Katie,  I think I uploaded it, but it was taking quite a while then I was doing something else, and now I can't tell if it went.