I have used tempshare to generate links for clients to preview a course for several months. Last Friday and now this morning, tempshare gets to 100% and nothing ever gets past that. I have tried uploading the zip file in Firefox, IE and Chrome, all to no avail (restarted all of them and the whole computer), and since this is the exact file I've uploaded to tempshare several times in the past, I'm feeling very confident there's no problem with my file. Any advice?
I have not seen any recent reports of issue with the site, but it isn't officially supported. One workaround, since you've mentioned trying the various browsers, is to publish without the HTML5 option. My understanding is there is a timeout issue while multiple files are rendering and this alleviates the issue for most users.
Thank you so much! I am going to use the link you were able to generate and simply hope that in a few weeks when another client wants one, it just goes back to working normally! I really appreciate your help!
Hi Leslie or other wonderful staff support - I'm attempting to upload the exact file (I have two versions, one with and one without HTML5) to tempshare again. I have once again used every browser and tried 20+ times total, and had my colleague try, and again, it's getting stuck at 99% or 100% and never generating a link. Any thoughts? Could you try on your end and see if you can get a link to generate?
Hey there, Marci. Would you be able to share your .story file, or at least your zipped output for us to give it an attempt again? You can do that here, privately.
Also, I'm sorry you had to wait for the weekend to end for us moderators to get back on. If you ever need some technical support, you can submit a case to our engineers, as they are on 24/7 to provide technical help.
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Hi Marci!
I have not seen any recent reports of issue with the site, but it isn't officially supported. One workaround, since you've mentioned trying the various browsers, is to publish without the HTML5 option. My understanding is there is a timeout issue while multiple files are rendering and this alleviates the issue for most users.
I just re-published sans HTML5, and now it's getting to 99% instead of 100%, but still not publishing in any browser.
Hmmm...I've been using it all day. Would you be able to share your .story file so that we could take a look?
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Hi Marci!
It uploaded for me.
http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1aq9oa2r28phmjmnbl135jd9k9/story.html
Do you have a slower internet connection where it could be timing out perhaps?
Hi Dave - let's hope not! Have you tried to uncheck the HTML5 as shared above?
Hi Dave! Perhaps one of the other options listed here would work for your temporary testing in the interim.
Thank you so much! I am going to use the link you were able to generate and simply hope that in a few weeks when another client wants one, it just goes back to working normally! I really appreciate your help!
No problem Marci!
I agree - I use it daily :)
Hi Leslie or other wonderful staff support - I'm attempting to upload the exact file (I have two versions, one with and one without HTML5) to tempshare again. I have once again used every browser and tried 20+ times total, and had my colleague try, and again, it's getting stuck at 99% or 100% and never generating a link. Any thoughts? Could you try on your end and see if you can get a link to generate?
Hey there, Marci. Would you be able to share your .story file, or at least your zipped output for us to give it an attempt again? You can do that here, privately.
Also, I'm sorry you had to wait for the weekend to end for us moderators to get back on. If you ever need some technical support, you can submit a case to our engineers, as they are on 24/7 to provide technical help.
Thanks for getting back to me Crystal - I just sent it along privately. I really appreciate your help!
Alrighty...giving it a go.
Marci, I replied via your case with the link! I hope that works for you!
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