10 Replies
Christie Pollick

Hi, Pia -- The only other thing I can suggest at this time is to possibly run through the troubleshooting steps listed here to see if you find improvement.

And if issues persist, it might be best for you to work directly with our Support Engineers for additional investigation. Please let me know if you decide to go that route, and if so, I'd be happy to submit a case on your behalf. :)

Pia Steiner

Thanks Christie :) I just tried SCORM Cloud as mentioned in a previous post and when I upload the file, it says 'ZIP file contains no courses' so something seems to be going wrong when I publish then open the ZIP file? If you could please submit a case, I'd really appreciate it.

Many thanks! Pia

Christie Pollick

Hi, Pia -- Sure thing! You case #00747774 has been created and submitted to our Support Engineers for additional review. If you do not receive the confirmation in your Inbox momentarily, please check your SPAM folder as it may have been routed there in error. 

I plan to follow along with their progress and will share relevant updates here for others who may benefit, as well. :)

Christie Pollick

My pleasure, Pia, and I am just as curious to see what they come up with, as I can't say that I have personally seen this kind of behavior before!  :)

One more thing you could try in the event that this issue is being cause by file corruption is the following:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

And you may already be working locally, but for good measure, please see this article for our recommendations on how to Create, Edit, and Publish Articulate Storyline Courses on Your Local Hard Drive